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TS1538: iOS: Device not recognized in iTunes for Windows

Learn about iOS: Device not recognized in iTunes for Windows

TS1538 iphone cannot charge and connect to itunes

527 Views 1 Reply Latest reply: Jun 15, 2013 11:49 AM by sheila_m. RSS
d1scon3ct Calculating status...
Currently Being Moderated
Jun 13, 2013 5:16 AM

Dear sir/madam

 

today I have tried to connect my iphone to charge and it didn't work. I also tried to connect it to itunes and had the same problem. Can you please help me fix my iphone.
Thank you
Sincerely,
Darko

iPhone 4S, iOS 6.1.3
  • sheila_m. Community Specialists Community Specialists (3,095 points)
    Currently Being Moderated
    Jun 15, 2013 11:49 AM (in response to d1scon3ct)

    Hello Darko,

     

    It sounds like your iPhone is not charging.  I found some steps you can take to troubleshoot issues with the iPhone not charging:

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 15 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen HT1650_2.jpg. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    You can find the full article here:

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Thank you for posting in the Apple Support Communities. 

     

    Best,

    Sheila M.

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