10 Replies Latest reply: Jul 2, 2013 7:49 PM by Apple guide
Apple guide Level 1 Level 1 (75 points)

Hello,

 

    I have a Macbook Core 2 Duo that is stuck on apple logo, And I already tried inserting the mac OS x leopard disc but when I insert the disc and power up the Macbook it shows this picture down below. So if you have any answers that could solve my problem please comment down below Thanks!!!!

IMG_0052.JPG

  • 1. Re: My Macbook is stuck on Apple logo
    a brody Level 9 Level 9 (63,285 points)

    The age of your machine definitely explains which Mac OS X installer disc it can use:

    March 29, 2010 All MacBook only accept 10.6 MacBook installer discs.

    August 28, 2009 All MacBook only accept 10.6 retail or later, or MacBook installer discs..

    December 16, 2008 - August 27 2009: All MacBook  only accept 10.5 MacBook installer discs, 10.6 retail.

    October 28, 2007-December 15 2008 MacBook  can at least use the 10.5.6 retail in addition to the MacBook 10.5 installer discs.  Some may be able to use older retail versions.  None can use the installer disc that came with another Mac.  Retail discs do not say OEM, Upgrade, or Dropin, or a Mac model name on them.

     

    If you are sure you are running the correct installer disc, it is possible also you installed a firmware that makes the installer disc no longer work.  If you installed 10.7 or later on your machine, it may only be practical to use the restore partition to reinstall the machine. 

     

    If your data is not backed up, we'll have to explain how to go about recovery before giving you any further instruction.

     

    Edited: removed information for Pro, as you say you have a plain vanilla MacBook and not a Pro, and not an Air.

  • 2. Re: My Macbook is stuck on Apple logo
    Apple guide Level 1 Level 1 (75 points)

    A brody,

     

    I only have a mac os x Leopard installer disc witch it says it is a 10.5.4 so that disc is not going to work? beacuse when i try installing it it keep on showing the picture that shows the power button also if you can show me pictures of disc that could work on my Macbook core 2 duo.

  • 3. Re: My Macbook is stuck on Apple logo
    dalstott Level 4 Level 4 (2,530 points)

    Have you tried starting tht Mac in safe mode? It is worth trying as it does a directory check and other things that may help.

     

    http://support.apple.com/kb/ht1564

     

    http://support.apple.com/kb/ht1455

  • 4. Re: My Macbook is stuck on Apple logo
    a brody Level 9 Level 9 (63,285 points)

    The 10.5.4 installer disk will only work on June 29, 2008 or earlier Macs that are either Intel or PowerPC.   Use the disc that looks like:

    leopard.jpg

    and does not say Upgrade, Dropin, OEM, or another Mac model.  If you are unsure of the age of the machine, look inside the battery compartment and see if the serial number is of this format

     

    xx826xxxxx  where the first two letters or numbers don't matter, but the next three must be 826 or smaller.

     

    Do not quote the serial number to us.  If yours has a larger serial number, or has a xx0xxxxx, xx1xxxxx, xx2xxxxxx, or xx3xxxxxx format, it is too new.

    The first two characters are a code for where the manufacture took place.  The third character up through 2009 gave the year of manufacture.  The fourth and fifth combined specify the week of manufacture.

     

    thus 8M726xxxxx is the 2007's 26th week.

    10.6 will work with your MacBook Pro as well, and must look like:

    snow.jpg

    and can be purchased from the Apple Store.  Unless you know for certain you have software that only works with 10.5, I strongly recommend getting 10.6 instead of another version of 10.5.

  • 5. Re: My Macbook is stuck on Apple logo
    Apple guide Level 1 Level 1 (75 points)

    I tired that and it showed this picture down below:IMG_0052.JPG

  • 6. Re: My Macbook is stuck on Apple logo
    a brody Level 9 Level 9 (63,285 points)

    That is what is known as a kernel panic.  The kernel is the software that tries to boot the machine even before the operating system.   If you are getting that, it either means the wrong drivers are loading, or the directory (the software that tells the machine where to find the rest of the software on the disc), or the disc that it is trying to load is damaged, or there is some damaged hardware.    This is why we are saying it is so important you have the right boot disc.  Until you properly identify your computer by age and model, we can't know for certain which disc can boot it.   Is it possible to open the battery bay and look at the serial number, and determine what the 3rd, 4th, and 5th characters of the serial number are?

  • 7. Re: My Macbook is stuck on Apple logo
    Apple guide Level 1 Level 1 (75 points)

    The 3rd and 4th and 5th charaters in the serial number are '' 721 '' could you please tell me what disc that I need for this macbook.

  • 8. Re: My Macbook is stuck on Apple logo
    Apple guide Level 1 Level 1 (75 points)

    I tried putting it on SSH mode but it showed this and stop:

     

    IMG_0097.JPG

  • 9. Re: My Macbook is stuck on Apple logo
    a brody Level 9 Level 9 (63,285 points)

    That's the 21st week of 2007, May 21st to May 27th.  The MacBook disc will say 10.4.9 on it.   It won't say pro either if you have a MacBook.     If you can't find those discs, AppleCare can give them to you for a small fee.

    According to http://support.apple.com/kb/HT1509 you'll need disc 1 to perform the test.

  • 10. Re: My Macbook is stuck on Apple logo
    Apple guide Level 1 Level 1 (75 points)

    Could you show me how disc 1 looks like and where I could buy one.