Skip navigation

Uninstalled then reinstalled a purchased app, now it says I haven't bought it?

326 Views 3 Replies Latest reply: Jun 18, 2013 12:15 PM by braden85 RSS
TanyaChandra Level 1 Level 1 (0 points)
Currently Being Moderated
Jun 13, 2013 7:59 AM

I installed the game Otherworld: Spring of Shadows Collector's Edition which came as free from the initial buy. You can only play a part of the game for free and once you get to a certain point you have to pay for the game to play the rest of it. The game was on sale on that day from $4.99 to around $1.99 (or $2.99, I'm not 100% sure) and so I bought the game. After playing the game for a long time, I uninstalled it from my iPhone 3GS just to make some room on my phone. It was still in my iTunes account since I had not deleted the game fully, rather just removed it from my phone temporarily. I then recently reinstalled it to my phone from my iTunes account since I bought a new phone and now had room on my old 3GS. When I opened the game on my phone, the game said that I needed to purchase the game, acting as if I had never had the full version in the first place. Now it is back to it's original price of $4.99 (that's what it says in the game, but on the app store it says it's $2.99) and I am especially not wanting to re-purchase it because I had already paid for it a while back.

 

How do I get my game back to the state it was when I had purchased it? As in, how do I get back the full version without needing to buy it again? Is there a reason the game reverted to being the Lite version when it was already in my iTunes account after purchasing the full version?

 

The problem is that since it was from a long time back (about a year ago), I had deleted the receipt from my e-mail, and it will really suck if it is needed and the only way to get back my game...

 

Just as an extra note, I had changed the e-mail that I was using for my iTunes because the e-mail was hacked into.

 

Thank you.

iPhone 3GS, iOS 6.1.3

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.