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iPad switches to cellular connection despite strong WiFi

206 Views 2 Replies Latest reply: Jun 15, 2013 3:34 PM by BradPDX RSS
BradPDX Level 1 Level 1 (60 points)
Currently Being Moderated
Jun 15, 2013 11:35 AM

iPad 3 with Wifi + Verizon LTE.

 

I have an excellent 802.11n Wifi network at home (Airport Extreme + Express). It works great with 12 devices, including Apple TV and this iPad. Signal strength and data throughput is top notch. Our internet connection is 50mbps Comcast cable.

 

Problem: While streaming video, the iPad switches silently from Wifi to Cellular data, consuming my cellular data plan.

 

I know that others have recommended turning cellular data OFF, which is exactly what I do when this happens. But that's not really a good solution, as the product is intended to handle this automatically.

 

Observations:

- This ONLY occurs while streaming video, usually through Hulu Plus. During regular use, the iPad remains properly connected to Wifi, no exceptions found.

- When this occurs, the status bar shows Verizion LTE and NO WIFI. Only by turning cellular data OFF do I get Wifi to return.

- Once cellular data is turned off, Wifi reconnects and video works normally.

 

I have reset Network Settings to see if this helps.

 

Any ideas, folks?

 

- Puzzled in Portland

iPad, iOS 6.1.3

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