Currently Being ModeratedJun 16, 2013 8:25 AM (in response to ttibsen)
I recommend you contact iTunes Store support to report the issue:
In UK support is email only, but they are generally helpful and I have had a refund on a poorly encoded movie in the past.
Some movies/tv shows are just not encoded properly - they do sometimes fix things when they are informed about such issues, but if the product is not uop to scratch I would hope they will be able to give you an acceptable solution in the interim.
Currently Being ModeratedJun 16, 2013 12:58 PM (in response to ttibsen)
Don't know if you've tried this but I have had similar issues also.
Try holding down the "select" button on the remote. You'll get a menu that will allow you to select the audio version that you want. The default seems to be "surround". Select regular "english" (without the surround). I have the audio delay when using the "surround" option. Also, I think, this is where you could turn the "close captioning" on and off.
Hope this helps!