Skip navigation

I have 12 GB of available storage in the cloud.  Why does my phone give me a message that there is not enough room to capture a photo or video?

206 Views 3 Replies Latest reply: Feb 27, 2014 12:42 AM by ur2wrong2beme RSS
juliefromupland Calculating status...
Currently Being Moderated
Jun 16, 2013 8:40 AM

I have 12 GB of available storage in the cloud.  My iPhone storage has only 978 MB available.  Why isn't my phone accessing all of the storage space in the cloud?  I am unable to capture new video or photos. 

iPhone 4S, iOS 6.1.4
  • pvonk Level 6 Level 6 (13,670 points)

    Photos and videos are stored on a device, not on icloud, thus your problem is that your device is running low on free memory.

     

    In other words, your problem has nothing to do with icloud and storage you have there.

  • Stephen Spark Level 4 Level 4 (2,380 points)

    You will have to free some space up on your iPhone. Buying more iCloud storage will not increase the capacity of your iPhone. For the most part iCloud storage is for your iOS backups, documents such as iWork files and iCloud email. Aside from iTunes Match and PhotoStreams which do not count towards iCloud storage you can not store media files on iCloud. PhotoStream is not a photo backup service nor does it support video yet, it's intended use is for sharing and transferring photos to other devices.

     

    Not sure of your setup but chances are you have a lot of video and photos on your iPhone taking up your storage space. These should be copied over to a computer where they can be properly backed up and organize. Once organized you can transfer them back to the iPhone through iTunes. You can sync a smaller number to free space. Or since you have a copy on the computer it is now possible to delete the photos from your iPhone when have the need to make a new video. Settings/General/Usage/Photos & Camera then swipe sideways to reveal the delete button is a quick way to delete photos in the library when you need more space. Ensure you still have a backup on a PC and an external drive.

  • ur2wrong2beme Calculating status...

    Hey Stephen !

         I want to thank you so much.  I just registered on Apple and asked the question about my storage that I bought on ICloud almost a year ago ! I've been meaning to go to the Apple Store to find out why I keep getting the message that I don't have enough storage.  For 8 months man ! Ha ha ha ! Thank you so much for the answer in Apple Support

    You have no idea how much you have helped me ! I just had to thank you because this has baffled me for months ! And you explained it where someone who don't know much about this stuff that I could actually understand it ! Hahaha ! Thanks Again Man !!!

Actions

More Like This

  • Retrieving data ...

Bookmarked By (2)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.