Skip navigation

Video chat not working

778 Views 2 Replies Latest reply: Jun 16, 2013 12:53 PM by Ralph Johns (UK) RSS
Mo Levy Calculating status...
Currently Being Moderated
Jun 13, 2013 8:02 PM

Hi, when i send my buddies requests for a video chat, they get it but it never loads. When i recieve one my green light next to my isight camera goes on. this problem started happening about two weeks ago. HELP!!!

MacBook Pro
  • Linc Davis Level 10 Level 10 (107,430 points)
    Currently Being Moderated
    Jun 13, 2013 11:19 PM (in response to Mo Levy)
  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Jun 16, 2013 12:53 PM (in response to Mo Levy)

    Hi Mo,

     

    It would help to know if you are using iChat (where this post has ended up) or Messages.

    Your specs and and Tags suggest you were not aiming to Post this in the iChat Community and that it might be related to your iMessage account (Hence Linc's response)

     

    Messages in Mountain Lion can do Video from Buddy list like iChat did (does) or it can invoke FaceTime if you are having a conversation using iMessages with someone.

     

    However you mention Buddies which would be AIM and Jabber contacts.

     

    First I would check the Mac's Firewall.  (System Preferences > Security and Privacy > Firewall tab)

    If ON  then go to the Options button and check it has "Alllow Signed Software" ticked and that Mesasges and IMAgent are in the list.  (if not Add Messages and the System should add iMAgent for you when you start the app.)

     

    If it is not the Mac's firewall it ios most likely the settings in the router you have.

    Some methods of opening Ports require that the computer stays at the same IP address.

    If the IP of the computer has changed then the router maybe opening the ports but listing a different IP address.

     

     

    3Sigcopy2.png
    8:53 PM      Sunday; June 16, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.