leolabs

Q: MacBook Air ordered on Monday, status: Cancelled - Replaced with a new product

I ordered my first MacBook Air at Apple's online store on monday, just after it's been released. Until now, the order status was "Processing items", but when I checked the order status page a few moments ago, a new box appeared with the title "Cancelled - Replaced with a new product".Bildschirmfoto 2013-06-14 um 22.49.38.png

 

Does anybody know what this new status means? I've never ordered anything at Apple so I don't know what I should do now.

 

Regards

leolabs

MacBook Air

Posted on Jun 14, 2013 1:52 PM

Close

Q: MacBook Air ordered on Monday, status: Cancelled - Replaced with a new product

  • All replies
  • Helpful answers

Page 1 of 5 last Next
  • by sberman,Helpful

    sberman sberman Jun 14, 2013 3:24 PM in response to leolabs
    Level 8 (38,680 points)
    Jun 14, 2013 3:24 PM in response to leolabs

    At the very top, the status is still "Processing items", so your order is in process.

     

    I suggest you click on "Show Configuration Details" on both the top (original) and second (new product) line.  My guess is that the top row had some information from the previous version MacBook Air, and the order was simply updated to include the newest hardware announced Monday.

     

    Anyway, your order is still in process.

  • by sberman,

    sberman sberman Jun 14, 2013 3:25 PM in response to leolabs
    Level 8 (38,680 points)
    Jun 14, 2013 3:25 PM in response to leolabs

    One more thought:

     

    If you have any concerns about this order, while it remains in the "Processing Items" state, you do have the option of cancelling the order (button at the top left).  Once it gets to the next stage, which is "Preparing for Shipment", you will no longer have that option.

  • by carl wolf,Solvedanswer

    carl wolf carl wolf Jun 14, 2013 5:35 PM in response to leolabs
    Level 6 (14,625 points)
    Jun 14, 2013 5:35 PM in response to leolabs

    " I checked the order status page a few moments ago, a new box appeared with the title 'Cancelled - Replaced with a new product'.  Does anybody know what this new status means? "

     

    I'm just spitballing here but, evidently, Apple is giving you the newer model computer, exactly as the notification reads.  You can always call Apple, and ask for a clarification.  As another poster noted, you can always cancel your order, wait a few days, and then reorder the newer model.

  • by leolabs,

    leolabs leolabs Jun 15, 2013 2:01 AM in response to sberman
    Level 1 (15 points)
    Jun 15, 2013 2:01 AM in response to sberman

    Thank you for your quick responses

    Bildschirmfoto 2013-06-15 um 10.55.15.png

     

    I checked the details of both products, but I can't find any differences there. Maybe there's just an error in their order system or something similar. I'll call Apple and see if they have an idea of what happened there.

     

    Regards,

    Leo Bernard

  • by NanoScientist,Helpful

    NanoScientist NanoScientist Jun 15, 2013 8:40 AM in response to leolabs
    Level 1 (5 points)
    Jun 15, 2013 8:40 AM in response to leolabs

    I had the same notice on Friday after placing my order on Monday evening.

     

    I waited until a couple of hours after the keynote at wwdc. The store had shut down so you couldn't order anything until after the keynote anyway. I had been waiting for the new model and saw the new air with the new haswell chips. Configured my order and thought nothing more until late yesterday evening when I had the same message appear on my order as leolabs.

     

    I spoke to the customer service person this morning and was told nothing useful. Now I have an updated dispatch day. It's not too much of a delay - a couple of days - but annoying considering I placed my order for the new model only hours after it's release.  If they've got massive order backlogs because of the launch of the new product they should say so and if they've screwed up my order they should say so and apologise, but they shouldn't use this message when it doesn't make sense - they're not replacing anything- I order the new product! it just worries people about whether they'll get their orders or not!

     

    It sounds like you did the same leolabs.

     

    Anyway, hopefully we'll both get the products we ordered without too much delay.

  • by balken07,

    balken07 balken07 Jun 15, 2013 8:53 AM in response to leolabs
    Level 1 (0 points)
    Jun 15, 2013 8:53 AM in response to leolabs

    I have the exact same 'situation' as you guys described. I also ordered my MBA bto right after WWDC. But now I also received a new email from Apple telling me that my order is delayed en will probably ship on june 18. My estimated delivery dates remain on june 19-21 though.

  • by leolabs,

    leolabs leolabs Jun 16, 2013 3:12 PM in response to NanoScientist
    Level 1 (15 points)
    Jun 16, 2013 3:12 PM in response to NanoScientist

    Hello NanoScientist,

    my status changed again yesterday. It just went back to normal and the estimated delivery date didn't change.

    Bildschirmfoto 2013-06-17 um 00.10.53.png

    However I can agree with you that Apple should have informed us of this issue rather than just showing a wrong status.

     

    Regards,

    leolabs

  • by leolabs,

    leolabs leolabs Jun 16, 2013 11:09 PM in response to leolabs
    Level 1 (15 points)
    Jun 16, 2013 11:09 PM in response to leolabs

    Ok, today I got an email telling me that my MBA will be shipped tomorrow.

  • by TrackRunner95,

    TrackRunner95 TrackRunner95 Jun 17, 2013 12:01 AM in response to leolabs
    Level 1 (0 points)
    Jun 17, 2013 12:01 AM in response to leolabs

    This is why I walked into an Apple Store and got mine. Did you special order yours?

  • by leolabs,

    leolabs leolabs Jun 17, 2013 12:04 AM in response to TrackRunner95
    Level 1 (15 points)
    Jun 17, 2013 12:04 AM in response to TrackRunner95

    I upgraded processor, memory and storage to the maximum

  • by TrackRunner95,

    TrackRunner95 TrackRunner95 Jun 17, 2013 12:09 AM in response to leolabs
    Level 1 (0 points)
    Jun 17, 2013 12:09 AM in response to leolabs

    Oh wow, that's going to be great! I have the "stock" and let me tell you, it's really impressive. I cannot even imagine how yours will be. Haha.

  • by leolabs,

    leolabs leolabs Jun 17, 2013 12:12 AM in response to TrackRunner95
    Level 1 (15 points)
    Jun 17, 2013 12:12 AM in response to TrackRunner95

    Wow, that sounds great! I can't wait to try mine out when it arrives!

  • by TrackRunner95,

    TrackRunner95 TrackRunner95 Jun 17, 2013 12:18 AM in response to leolabs
    Level 1 (0 points)
    Jun 17, 2013 12:18 AM in response to leolabs

    I would say I'm jealous but I have no need to complain, haha. I'm htting the hay, update us when it comes in!

    BTW, I'm Robert.

  • by leolabs,

    leolabs leolabs Jun 17, 2013 12:21 AM in response to TrackRunner95
    Level 1 (15 points)
    Jun 17, 2013 12:21 AM in response to TrackRunner95

    I'll let you know when it arrives.

     

    I'm Leo, btw.

Page 1 of 5 last Next