4 Replies Latest reply: Jun 17, 2013 5:45 AM by lllaass
helrol64 Level 1 Level 1 (0 points)

I have tried every step in the iOS: Device not recognized in iTunes for Windows article, along with turning off my firewall, etc.

I hadn't updated iTunes or my Ipod in a long time, and as soon as I updated iTunes my Ipod hasn't been connecting, so I can't even update my Ipod to iOS 6.

It is recognized by the computer however, and it charges.


iPod touch (4th generation)
  • 1. Re: My 4th generation won't show up on Itunes?
    AnaMusic Level 9 Level 9 (57,005 points)
  • 2. Re: My 4th generation won't show up on Itunes?
    helrol64 Level 1 Level 1 (0 points)

    It's recognized in 'My Computer'

  • 3. Re: My 4th generation won't show up on Itunes?
    helrol64 Level 1 Level 1 (0 points)

    Here are iTunes diagnostics:

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    Dell Inc. Inspiron N5030

    iTunes 11.0.4.4

    QuickTime 7.7.4

    FairPlay 2.4.14

    Apple Application Support 2.3.4

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.1.0.13

    Apple Mobile Device Driver 1.64.0.0

    Bonjour 3.0.0.10

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 0038BF5809744120

     

     

    Current user is not an administrator.

    The current local date and time is 2013-06-16 22:24:08.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

    Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    Genius ID: c2b790dea7408c96f58cb913761a52a0

     

     

    **** Network Connectivity Tests ****

     

     

    Network Adapter Information

     

     

    Adapter Name:          {99F020DC-D3E0-4671-AB87-0ED49320E434}

    Description:          Atheros AR9285 802.11b/g/n WiFi Adapter

    IP Address:          192.168.1.70

    Subnet Mask:          255.255.255.0

    Default Gateway:          192.168.1.254

    DHCP Enabled:          Yes

    DHCP Server:          192.168.1.254

    Lease Obtained:          Sun Jun 16 21:28:37 2013

     

     

    Lease Expires:          Mon Jun 17 21:28:37 2013

     

     

    DNS Servers:          192.168.1.254

     

     

    Adapter Name:          {81D44D12-20F8-4916-B1E8-AD4F9F0597B5}

    Description:          Atheros AR8152 PCI-E Fast Ethernet Controller (NDIS 6.20)

    IP Address:          0.0.0.0

    Subnet Mask:          0.0.0.0

    Default Gateway:          0.0.0.0

    DHCP Enabled:          Yes

    DHCP Server:

    Lease Obtained:          Wed Dec 31 19:00:00 1969

     

     

    Lease Expires:          Wed Dec 31 19:00:00 1969

     

     

    DNS Servers:

     

     

    Active Connection:          LAN Connection

    Connected:          Yes

    Online:                    Yes

    Using Modem:          No

    Using LAN:          Yes

    Using Proxy:          No

     

     

    Firewall Information

     

     

    Windows Firewall is off.

     

     

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was unsuccessful.

    The network connection timed out.

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2013-06-16 22:23:32.

     

     

     

     

    **** CD/DVD Drive Tests ****

     

     

    LowerFilters: PxHlpa64 (2.0.0.0),

    UpperFilters: GEARAspiWDM (2.2.3.0),

     

     

    D: TSSTcorp DVD+-RW TS-L633J, Rev D300

    Drive is empty.

     

     

    The last failed audio CD burn had error code 4450(0x00001162). It happened on drive D: TSSTcorp DVD+-RW TS-L633J on CDR media at speed 24X.

     

     

    **** Device Connectivity Tests ****

     

     

    iPodService 11.0.4.4 (x64) is currently running.

    iTunesHelper 11.0.4.4 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

     

    Universal Serial Bus Controllers:

     

     

    Intel(R) ICH9 Family USB Universal Host Controller - 2934.  Device is working properly.

    Intel(R) ICH9 Family USB Universal Host Controller - 2935.  Device is working properly.

    Intel(R) ICH9 Family USB Universal Host Controller - 2936.  Device is working properly.

    Intel(R) ICH9 Family USB Universal Host Controller - 2937.  Device is working properly.

    Intel(R) ICH9 Family USB Universal Host Controller - 2938.  Device is working properly.

    Intel(R) ICH9 Family USB Universal Host Controller - 2939.  Device is working properly.

    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A.  Device is working properly.

    Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C.  Device is working properly.

     

     

    No FireWire (IEEE 1394) Host Controller found.

     

     

    Most Recent Devices Not Currently Connected:

     

     

    iPod touch (4th generation) running firmware version 4.1

    Serial Number:          CCQDGHHNDCP9

     

     

    **** Device Sync Tests ****

     

     

    One or more sync tests failed.

  • 4. Re: My 4th generation won't show up on Itunes?
    lllaass Level 10 Level 10 (142,035 points)

    Did you do everything here:

    iOS: Device not recognized in iTunes for Windows

    Including

    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

    New cable and different USB port?

    Based on youre test results of: Connection attempt to firmware update server was unsuccessful.

    Try:

    - Powering off and then back on your router.

    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

    - Change the DNS to either Google's or Open DNS servers

    Public DNS — Google Developers

    OpenDNS IP Addresses

    - Try on another computer/network

    - Wait if it is an Apple problem

     

    Try on another computer to help determine if computer or iPod problem