1 3 4 5 6 7 Previous Next 2,119 Replies Latest reply: Jul 3, 2014 9:43 AM by tonywong Go to original post Branched to a new discussion.
  • 60. Re: New Macbook Air - wifi connectivity problems
    Maliath Level 1 Level 1 (0 points)

    Okay, 2 days in after complete hard drive format and Internet recovery and its still doing fine. gmc74, if I understand you correctly, you used the recovery disk (not complete Internet recovery from scratch)  and reinstalled the OS over the existing OS and it didn't resolve the issue? If that's the case then it looks like the only known solution is a complete format I outlined in a previous post. Perhaps it's possible that you can simply replace the driver manually and correct the problem, but I wouldn't know how to do it.

  • 61. Re: New Macbook Air - wifi connectivity problems
    gmc74 Level 1 Level 1 (0 points)

    Originally I did an internet recovery over the top of my existing install, and it didn't work.

     

    Last night I reformatted the drive an installed the OS from the internet again.  Immediately upon opening Safari after the entire install and configuration, I had the same issue again.

     

    I will be calling apple today and most likely returning this mac today as well.  Too much work for a $2000 computer.

  • 62. Re: New Macbook Air - wifi connectivity problems
    jimlip23 Level 1 Level 1 (0 points)

    I too got a shiny new haswell 13" and have had the same issues.. In reading the posts here, I tried a few things. I have re-installed the OS from scratch, no luck. I have upgraded the firmware on my router...thought I was golden, worked great for 10 min.. then reverted to same issue. I changed channels  11 to 1 to 9. I finally called support who suggested each step above and had me re-do a couple (maybe thought I was just saying i'd done and hand't really done) and nothing worked. My router is 2.4 only so I couldn't switch over to 5ghz like he suggested. I did try my air at the mall where apple is and I didn't have the same hangups. Naturally it means it is something in my environment or a setting/file on the air that isnt' playing well or something... but the macbook pro that I just sold, my wife's 13' air (2011) and our houseold ipads (3) iphones (2) and ipods (2) all work flawlessly. Also an HP all in one that is on wifi.


    I've printed a bunch of other suggestions from this thread off and i"ll go home tonight and try.. I agreee that for $2K I shouldn't have to go through all this, but I'd rather get is straight than go back to apple and have a genius tell me since it works fine on their network it is my network issue etc.. .luckily, i just bought locally and I have the recepit so I can return and re-buy and see if something changes.

     

    I'm inclined to think it is some stupid snafu and that one of these tweaks and another call to apple and maybe I can work it out.  This is just the type of thing I've avoided for the last 8 years or so by leaving PC for Apple, so while I'm frustrated, it's the first time in a long time so I'm going to keep at it... I'll check back to see if anyone else has resolved it another way and I'll post update if I figure anything out...

  • 63. Re: New Macbook Air - wifi connectivity problems
    gmc74 Level 1 Level 1 (0 points)

    My fear is that it will work fine on 5ghz, and not on 2.4ghz.  If I get a new router, that solves the issue when I am home, but not when I take it on the road.

     

    Keep posting updates, I am going to go through the painful process of calling apple soon.

  • 64. Re: New Macbook Air - wifi connectivity problems
    jimlip23 Level 1 Level 1 (0 points)

    I agree...Not to mention that the rest of my network is working flawlessly and that includes whole home audio, video, cameras, lights and all my devices... so upgrading the router will mean not only buying a new router, but programming etc.. so my $2K notebook purchase will probably almost double...

  • 65. Re: New Macbook Air - wifi connectivity problems
    Fred Braches Level 1 Level 1 (10 points)

    Hello Guru

    I did run a "diagnostics" with connection in place just to see what it does. Since I did that I've been back a few times doing things on the MBA but apparenly not long enough to let it fail. When it fails again (I can't belief that runing diagnostics would be the cure) I'll run another diagnostics and take both results to a Genius to interpret. Thanks for your guidance & patience.

  • 66. Re: New Macbook Air - wifi connectivity problems
    LetsWiFi Level 1 Level 1 (0 points)

    Note down the time of WiFi Drop

    From Finder, <shift><cmd>U to go to Utilities folder. Run Console and click on system.log

    In the search bar, type in "AirPort: Link"

    Copy/paste the output indicating the time of WiFi Drop

     

    I can help you find out the possible reason.

  • 67. Re: New Macbook Air - wifi connectivity problems
    LetsWiFi Level 1 Level 1 (0 points)

    Did you migrate content from old Mac to your new 2013 MacBook Air?

  • 68. Re: New Macbook Air - wifi connectivity problems
    gmc74 Level 1 Level 1 (0 points)

    I called Apple, after I explained what I did, I was sent to a wifi specialist.  I explained what I had already done again, but he didn't seem interested.

     

    I called while it was in the state of being connected, but not communicating.  I wanted to see if he wanted to run any tests while in that state, but I didn't get any requests.

     

    I have an appointment for 4:45 PT at the apple store.

     

    Interesting note, I tried pinging my router while it was half connected, you can see the results here.

     

    A few things to note. 

     

    1) the skype icon on the top is gray (offline)

    2) Wifi icon looks connected

    3) In the Network system preferences, wifi looks connected and 'green'

    4) When I ping the router, I get 'ping: sendto: host is down'

     

    Screen Shot 2013-06-17 at 1.28.20 PM.png

  • 69. Re: New Macbook Air - wifi connectivity problems
    gmc74 Level 1 Level 1 (0 points)

    I had migrated data originally, but since doing a format and CMD-Option-R reinstall this morning, I have not.

     

    BTW, here are my results from my system.log

     

    Jun 17 07:14:52 localhost kernel[0]: AirPort: Link Up on en0

    Jun 17 07:19:31 admins-macbook-air kernel[0]: AirPort: Link Down on en0. Reason 8 (Disassociated because station leaving).

    Jun 17 07:19:31 admins-macbook-air kernel[0]: AirPort: Link Up on en0

    Jun 17 07:42:06 admins-MacBook-Air kernel[0]: AirPort: Link Down on en0. Reason 8 (Disassociated because station leaving).

    Jun 17 07:42:07 admins-MacBook-Air kernel[0]: AirPort: Link Up on en0

    Jun 17 07:42:08 admins-MacBook-Air kernel[0]: AirPort: Link Down on en0. Reason 8 (Disassociated because station leaving).

    Jun 17 07:44:20 admins-MacBook-Air kernel[0]: AirPort: Link Up on en0

    Jun 17 08:50:04 admins-MacBook-Air kernel[0]: AirPort: Link Down on en0. Reason 8 (Disassociated because station leaving).

    Jun 17 08:50:04 admins-MacBook-Air kernel[0]: AirPort: Link Up on en0

    Jun 17 09:03:19 admins-MacBook-Air kernel[0]: AirPort: Link Down on en0. Reason 8 (Disassociated because station leaving).

    Jun 17 09:03:20 admins-MacBook-Air kernel[0]: AirPort: Link Up on en0

    Jun 17 10:09:10 admins-MacBook-Air kernel[0]: AirPort: Link Down on en0. Reason 8 (Disassociated because station leaving).

    Jun 17 10:09:10 admins-MacBook-Air kernel[0]: AirPort: Link Up on en0

    Jun 17 13:33:08 admins-MacBook-Air kernel[0]: AirPort: Link Down on en0. Reason 8 (Disassociated because station leaving).

    Jun 17 13:33:12 admins-MacBook-Air kernel[0]: AirPort: Link Up on en0

    Jun 17 13:44:51 admins-MacBook-Air kernel[0]: AirPort: Link Down on en0. Reason 8 (Disassociated because station leaving).

    Jun 17 13:44:52 admins-MacBook-Air kernel[0]: AirPort: Link Up on en0

     

    Here is the interesting part 'Link Down' at 13:44:51 was me turning off wifi and then a moment later turning it back on.  It has only dropped one time that I am aware of today, and that was before the 13:33:08.

     

    The reason I know that is I took the screen shot in the above pic at 13:28.

     

    I ran wireless diagnostics at 13:32 (while it was down) and saved it to my desktop.

     

    I then turned wifi off and back on, and started running wireless diagnostics again at 13:34 (stil running), hoping to have it be running when the issue occurs.

  • 70. Re: New Macbook Air - wifi connectivity problems
    gmc74 Level 1 Level 1 (0 points)

    Ok, so it just happened while diagnostics was running, the results were underwhelming

     

    Jun 17 13:44:53 admins-MacBook-Air.local configd[17]:   0 : State:/Network/Interface/en0/AirPort

    Jun 17 15:22:00 admins-MacBook-Air.local configd[17]:   0 : State:/Network/Interface/en0/AirPort

    Jun 17 15:22:00 admins-MacBook-Air.local airportd[4344]: _doAutoJoin: Already associated to “UCONN”. Bailing on auto-join.

    Jun 17 15:22:00 admins-MacBook-Air.local airportd[4344]: _doAutoJoin: Already associated to “UCONN”. Bailing on auto-join.

     

    I saved the log files again, this is a bummer...

     

    I pushed my genius bar appt to tomorrow so I could capture some more data in hopes of finding a fix, seems unlikely that it is anything other than firmware/hardware

  • 71. Re: New Macbook Air - wifi connectivity problems
    LetsWiFi Level 1 Level 1 (0 points)

    Looks like the MacBook Air is intentionally leaving the WiFi network i.e. Reason 8 (Disassociated because station leaving) - can you open Safari and play a long video stream from youtube.com or Hulu.com and see with WiFi active if you still get WiFi drops

  • 72. Re: New Macbook Air - wifi connectivity problems
    gmc74 Level 1 Level 1 (0 points)

    I have been in the middle of a youtube video and lost connection, so that definitely does happen

  • 73. Re: New Macbook Air - wifi connectivity problems
    Fred Braches Level 1 Level 1 (10 points)

    To WiFiGuru

    The connection did fail again and guess what....the continue buttons don't work. Diagnostics only when you ARE connected or so it seems. Well, let's see what the Genius has to say about it all. Probably an exchange rather than a fix.

  • 74. Re: New Macbook Air - wifi connectivity problems
    Hijej Level 1 Level 1 (0 points)

    gmc74: We are waiting for you! Could you post what happened on appointment as soon as you get back? Thanks

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