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HT4319: iOS: Using FaceTime

Learn about iOS: Using FaceTime

HT4319 facetime "registration" problem?

308 Views 1 Reply Latest reply: Jun 20, 2013 11:51 AM by sheila_m. RSS
LM1 Calculating status...
Currently Being Moderated
Jun 18, 2013 10:12 AM

I've been using facetime on my air for a year with no problem, but suddenly i've been asked to register. i sign into my mac account & then get this message, repeatedly: "the server encountered an error processing registration. please try later." please help!?!

  • sheila_m. Community Specialists Community Specialists (3,070 points)
    Currently Being Moderated
    Jun 20, 2013 11:51 AM (in response to LM1)

    Hello LM1,


    I found an article that might help with the FaceTime registration issue you are experiencing on your Mac.  I recommend following these steps:


    Activating FaceTime for Mac

    Use your Apple ID to register and use FaceTime. FaceTime registration validates your Apple ID and email address for use with FaceTime.

    If you are unable to activate FaceTime, try the following:

    Sign in to FaceTime for Mac using a valid Apple ID. After you validate the email address for use with FaceTime, other FaceTime users can connect to you using that email address. If you encounter issues registering or using an Apple ID account:

    • Ensure that you have an active Internet connection.
    • Verify that you are using a valid Apple ID at You can also create an Apple ID or reset your password from this website.
    • Check that your email address is verified in FaceTime > Preferences.
      • If FaceTime > Preferences shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.
    • Toggle FaceTime off and on in FaceTime > Preferences.
    • If still unable to Sign In follow the instructions in FaceTime, Game Center, Messages on OS X: Troubleshooting Sign in


    You can find the full article here:

    FaceTime for Mac: Troubleshooting FaceTime


    Thank you for posting in the Apple Support Communities.  



    Sheila M.


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