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Can not re-activate iPhone 3GS yourself???

431 Views 7 Replies Latest reply: Jun 18, 2013 4:01 PM by apple_prob RSS
apple_prob Calculating status...
Currently Being Moderated
Jun 18, 2013 12:43 PM

Is there a way that I can re-activate my iPhone 3GS without having to pay the tech support? Apromixate fee is $49+ for the first 30 days...

I forgot my lock in password, so I had to resetted by using apple online support using my itune to restored... after I've done it, I cannot re-activate my phone and I have pay the technical support fee in order to get this phone going again.

I thought this is ridiculous because first of all by resetting your password by phone they asked to apy almost $20, secondly on online password/restored setting is free but didn't say anything gonna happen after done it. Which now I got stuck, can not do anything with the phone, unless have to pay almost $50 to get it fix.


I also have have an iPhone 5 and an iPad, now I'm doubting if I want to continue having apple products.

iPhone 3GS
  • Lawrence Finch Level 7 Level 7 (24,470 points)
    Currently Being Moderated
    Jun 18, 2013 12:54 PM (in response to apple_prob)

    I don't know why you had to pay for support; the instructions for restoring if you forget your passcode are in the support knowledge base (, and a simple Google search would have revealed them. You chose to pay rather than to do the research yourself; don't blame Apple for that.


    There is also no need to pay to reactivate a phone; just connect it to iTunes and Restore it. And if you have iOS 5 or higher all you need to do is to go to Settings/General/Reset - Erase all content and settings.


    Nearly forgot; Apple also offers free online support, both in these forums and at

  • imobl Level 4 Level 4 (3,280 points)
    Currently Being Moderated
    Jun 18, 2013 3:29 PM (in response to apple_prob)

    Is there a sim in the iPhone?


    Has the iPhone been jailbroken or modified to work with other

    than the original wireless provider?


    If you can get that far, what does it say when you look at


  • Lawrence Finch Level 7 Level 7 (24,470 points)
    Currently Being Moderated
    Jun 18, 2013 3:43 PM (in response to apple_prob)

    Paying Apple will not get your phone activated. It can only be activated from the phone. You can take it to an Apple store where they will activate it for you and it won't cost anything. If you get a message about the activation servers being unavailable this means one of the following:



    1. Your antivirus or firewall is blocking access to


    2. Your phone is jailbroken.


    3. Your computer has been used at some time in the past to jaibreak some iOS device (not necessarily the phone with the problem), and its network database was corrupted by the hacking software that was used.


    4. Apple's activation servers are down (very rare, and never for more than an hour or so).


    For 1. try disabling your antivirus.


    For 2. & 3. you need to go somewhere other than an apple forum for help. Although you can try deleting lines containing from your "hosts" file on your computer.

  • Lawrence Finch Level 7 Level 7 (24,470 points)
    Currently Being Moderated
    Jun 18, 2013 3:47 PM (in response to apple_prob)

    When you had it unlocked when you were out of the country did you request the unlock from the original carrier, or did you use a local unlocking service? If it was a local they hacked the phone to unlock it. That corrupts the modem firmware, and the phone can never be activated legitimately again.


    Also, it must have a SIM card in the phone to activate. It does not have to be a currently active SIM, but it must be a SIM that was active at some time in the past.


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