I don't know why you had to pay for support; the instructions for restoring if you forget your passcode are in the support knowledge base (http://support.apple.com/kb/HT1212), and a simple Google search would have revealed them. You chose to pay rather than to do the research yourself; don't blame Apple for that.
There is also no need to pay to reactivate a phone; just connect it to iTunes and Restore it. And if you have iOS 5 or higher all you need to do is to go to Settings/General/Reset - Erase all content and settings.
Nearly forgot; Apple also offers free online support, both in these forums and at http://expresslane.apple.com.
I guess my point is not clear...
I followed apple online support instruction, and restored using itunes, using this website http://support.apple.com/kb/HT1212 (which same as yours above)
I DID get my phone reset.
Now my problem is the phone is back on but can not activate ( I used my dsl wi-fi network), after running for about 5 mins it said can not activate your phone....
And I can not get it to the "main" iPhone screen.
My question to any that could help me re-activate without me have to pay about $50 for apple to do it, I would be very appreciated!!!
Thanks in advanced!
ps: I haven't paid any apple tech support yet. And I will not want to.
An easier way to look at my problem now is
After a restore, the iOS device restarts.
On screen is
1. "Slide to set up". (slide, follow aong with the instructions..)
2. English (welcome) --. next
3. Country or Region: United State --> next
4.Wi-fi. Choose a Network... (my home dsl network) -->next
5. Activating your phone: It may take a few minutes to activate your iPhone.
(after about 3 minutes, it says:
Could Not Activate iPhone
Your iPhone could not be activated because the activation server is temporarity unavailable. Try connecting your iPhone to iTunes to activate it, or try again in a couple of minutes.
If this problem persists, contact Apple Support at apple.com/support
(It also has a "Back" and a "Try Again" icons on this screen)
It got stucked here.
Well, I waited and tried again, same thing... I also tried using itunes to activate, helpless. So that's when I called apple Tech Support. And they said because my warantee/tech services expired I have to pay to get it fix.
This is an old phone and doesn't have a provider now.
Last year I had it unlocked when I was out of country.
Thanks for reading!
Paying Apple will not get your phone activated. It can only be activated from the phone. You can take it to an Apple store where they will activate it for you and it won't cost anything. If you get a message about the activation servers being unavailable this means one of the following:
1. Your antivirus or firewall is blocking access to gs.apple.com.
2. Your phone is jailbroken.
3. Your computer has been used at some time in the past to jaibreak some iOS device (not necessarily the phone with the problem), and its network database was corrupted by the hacking software that was used.
4. Apple's activation servers are down (very rare, and never for more than an hour or so).
For 1. try disabling your antivirus.
For 2. & 3. you need to go somewhere other than an apple forum for help. Although you can try deleting lines containing gs.apple.com from your "hosts" file on your computer.
When you had it unlocked when you were out of the country did you request the unlock from the original carrier, or did you use a local unlocking service? If it was a local they hacked the phone to unlock it. That corrupts the modem firmware, and the phone can never be activated legitimately again.
Also, it must have a SIM card in the phone to activate. It does not have to be a currently active SIM, but it must be a SIM that was active at some time in the past.