HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

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charlotte_dtl
Level 1 (0 points)

Q: Device is seriously slow. iPhone 4. Tried hard resetting - Still slow!

Ok basically, I've had a contract with 3 with an iPhone 4 for about a year now. I have the phone until 2014. The phone is really really slow. It's slow when opening the Facebook app. Slow when opening the camera app and then actually taking the photo itself. Suprisingly, the phone is moderately ok with text messages. It's not got anything to do with the WiFi; I've tried with it on and off and it's still the same. It's the phone itself. I've hard resetted the phone, I've done everything to basically make the phone back to normal but there literally is nothing that can make it faster... Help!

iPhone 4 (8GB), iOS 6.1.3

Posted on Jun 19, 2013 7:58 AM

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charlotte_dtl

Q: Device is seriously slow. iPhone 4. Tried hard resetting - Still slow!

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  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jun 19, 2013 8:10 AM in response to charlotte_dtl
    Level 8 (38,098 points)
    Mac OS X
    Jun 19, 2013 8:10 AM in response to charlotte_dtl

    Double-press the HOME button to reveal the Quick Launch ribbon at the bottom of the screen. Hold any icon until a "-" appears on the icons, then tap each "-" to close the app and free the memory it uses. Do this for all of the apps. When done reset the phone by holding the HOME and SLEEP buttons until the Apple logo appears. What this will do is clean up memory fragmentation, which can cause the phone to slow down. If this does not resolve the problem post back; there are other things to try.

  • by charlotte_dtl,

    charlotte_dtl charlotte_dtl Jun 19, 2013 8:19 AM in response to Lawrence Finch
    Level 1 (0 points)
    Jun 19, 2013 8:19 AM in response to Lawrence Finch

    Thank you for your advice but I've been doing this for ages. This isn't the issue. I've actually spoken to my network provider and they have told me to restore my phone via iTunes (I had actually just put my iPhone 4 to restore factory settings VIA the iPhone which is apparently not the same). So I will give the iTunes a go and then let you know what happens from there. Thank you.