13 Replies Latest reply: Nov 29, 2013 5:46 AM by michaelshaheed
ColonelSandars Level 1 Level 1 (0 points)

Hello if anyone can help me on this i'd really appreciate it.

 

I can't believe how slow my macbook is. For browsing. For opening files. I type and there is always a delay. There must be something running in the background that i can't identify and close down. I've paid for MacKeeper but it's made no difference. When i close the lid then reopen it often takes minutes before i can actually type the password in!!!! it's really stressful.

 

I also have a mac app which can free up memory it is consistently at less than 30mb (out of 4gb) and i clear it but it's back to less than 30 in no time.

 

Macbook pro = macbook Slow.

 

Can anyone help or advise?

 

Many thanks,

 

Tim


MacBook Pro, Mac OS X (10.7.5), Running Firefox - all browsing slow
  • 1. Re: Why is my macbook sooo unbelievably slow. For everything?
    Josh da bomb Level 1 Level 1 (0 points)

    Hi Tim,

     

    It seems that your RAM is very cluttered causing the slowness. This is normally caused by the Hard Drive being close to full. First try clearing up unnecessary files. Also, be patient. If the computer stops responding for a minute, let it sit and clear up. Use any external hard drives. Back up large applications and files onto an external Hard Drive, smaller files like pictures can be placed onto flash drives. Delete the excess. Not many people realize that even though you throw out these files they are still there, just moved into the trash and still taking up space empty the trash constantly! This will free up lots of space. If you have the money and time you can upgrade your RAM through Apple for that fast and instant interface.

     

    Hope that helps!

     

    - Josh

  • 2. Re: Why is my macbook sooo unbelievably slow. For everything?
    clintonfrombirmingham Level 7 Level 7 (28,655 points)

    I've paid for MacKeeper but it's made no difference.

     

    Uninstall and do not use MacKeeper. Ask for a refund from Zeobit.

     

    Do not install MacKeeper

     

    How to uninstall MacKeeper

     

    Clinton

  • 3. Re: Why is my macbook sooo unbelievably slow. For everything?
    ElioHanna Level 1 Level 1 (15 points)

    okay can you post a screenshot of your activity monitor to see what is taking so much ram? run activity monitor and select "all processes" from the dropdown window on the top right. list the processes from what is taking more ram to what is taking less ram.

    also as clinton said uninstall mackeeper. it causes more trouble than help

  • 4. Re: Why is my macbook sooo unbelievably slow. For everything?
    Linc Davis Level 10 Level 10 (117,815 points)

    Remove "MacKeeper" as follows. First, back up all data.

    "MacKeeper" has only one useful feature: it deletes itself.

    Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. I can't be sure that they apply to other versions.

    IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. In my tests, I didn't try to verify what this feature really does. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.

    In the Finder, select

    Go Applications

    from the menu bar, or press the key combination shift-command-A. The "MacKeeper" application is in the folder that opens. Quit it if it's running, then drag it to the Trash. You'll be prompted for your login password. Click the Uninstall MacKeeper button in the dialog that appears. All the functional components of the software will be deleted. Reboot.

    Do not empty the Trash after dragging the MacKeeper application to it. Let the application delete itself.

    Do not try to uninstall by dragging the MacKeeper icon in the Dock or the LaunchPad to the Trash.

    Here are some general suggestions. If you want your computer to be usable, don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” "boosters," “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, this stuff is useless, or worse than useless.

    The more actively promoted the product, the more likely it is to be garbage. The most extreme example is the “MacKeeper” scam.

    The only software you should install is that which directly enables you to do the things you use a computer for — such as creating, communicating, and playing — and does not modify the way other software works. Never install any third-party software unless you know how to uninstall it.

    If your system is still slow after removing MacKeeper and rebooting, continue.

    There are a few other possible causes of generalized slow performance that you can rule out easily.

     

    • Reset the System Management Controller.
    • If you have many image or video files on the Desktop with preview icons, move them to another folder.
    • If applicable, uncheck all boxes in the iCloud preference pane.
    • Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
    • Check your keychains in Keychain Access for excessively duplicated items.
    • Boot into Recovery mode, launch Disk Utility, and run Repair Disk.

     

    Otherwise, take the steps below when you notice the problem.

     

    Step 1

     

    Launch the Activity Monitor application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.

     

    Select the CPU tab of the Activity Monitor window.

     

    Select All Processes from the menu in the toolbar, if not already selected.

     

    Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.

     

    Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?

     

    Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)

     

    Step 2

     

    If you have more than one user account, you must be logged in as an administrator to carry out this step.

     

    Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

     

    Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.

     

    When posting a log extract, be selective. Don't post more than is requested.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

  • 5. Re: Why is my macbook sooo unbelievably slow. For everything?
    yashirad Level 1 Level 1 (0 points)

    Same here today! I used the disk utility and it appeared to be that the disk needed repair, it asked for a a disk recovery. I thought it was a bad HD and i was right. Went to Best Buy and that was it, the disk recovery failed. They will put a new one, and my Mac Book Pro is only 6 months old and i have barely used it.

  • 6. Re: Why is my macbook sooo unbelievably slow. For everything?
    ds store Level 7 Level 7 (30,305 points)

    yashirad wrote:

     

    I thought it was a bad HD and i was right. ...my Mac Book Pro is only 6 months old and i have barely used it.

     

    Apple relies upon third party parts for it's machines and usually if there is something wrong from the factory it will show up within the first few months of use.

     

    Why you have a standard 1 year warranty.

     

    I advise extending that with paid AppleCare and buying a external drive for TimeMachine backups.

  • 7. Re: Why is my macbook sooo unbelievably slow. For everything?
    yashirad Level 1 Level 1 (0 points)

    I have 2 yrs extended care but from Best Buy wich covers accidents too. I copied some stuff but not much was there...

     

    Thanks for the advice

  • 8. Re: Why is my macbook sooo unbelievably slow. For everything?
    ColonelSandars Level 1 Level 1 (0 points)

    Linc, thankyou so much for your help.

     

    I'm still having the problem. When i type, when i browse even when i cut and paste there is this big delay.

     

    I've cleared a load of files from my harddrive which is at about 50% now. I've removed MacKeeper although i see that it features in the logs below.. How??

     

    HEre are the answers to your questions, thankyou for your assistance again.

     

    CPU

    What is the highest CPU, and what is the process?

    - Pepperflashplayer 17%

    - Evernote 13%

     

    % User = 11.55

    % System = 5.74

    % Idle = 82.70

     

    System Memory

    Page outs = 5.86 GB

    Swap used = 6.17 GB

     

    Disk Activity

    Reads in/sec  = 2 (sometimes 0)

    Writes out/sec = 1

     

    Step 2

    My Mac ins

     

     

     

    30/07/2013 23:41:01.438 hidd: IOHIDEventQueueEnqueue: Error enqueuing memory. (e00002e8)

    30/07/2013 23:41:01.438 hidd: IOHIDEventQueueEnqueue: Error enqueuing memory. (e00002e8)

    30/07/2013 23:41:01.438 hidd: IOHIDEventQueueEnqueue: Error enqueuing memory. (e00002e8)

    30/07/2013 23:41:05.185 com.apple.launchd.peruser.501: (com.teamviewer.desktop[96300]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:41:05.185 com.apple.launchd.peruser.501: (com.teamviewer.teamviewer[96299]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:41:08.097 MemoryFree 2: free

    30/07/2013 23:41:13.858 com.apple.launchd: (com.teamviewer.service[96301]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:41:14.187 com.apple.launchd.peruser.501: (com.teamviewer.teamviewer[96304]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:41:14.187 com.apple.launchd.peruser.501: (com.teamviewer.desktop[96303]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:41:23.859 com.apple.launchd: (com.teamviewer.service[96305]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:41:23.859 com.apple.launchd: (com.teamviewer.service[96305]) posix_spawn("/Applications/TeamViewer 7/TeamViewer.app/Contents/Resources/TeamViewer_Service", ...): No such file or directory

    30/07/2013 23:41:23.859 com.apple.launchd: (com.teamviewer.service[96305]) Exited with code: 1

    30/07/2013 23:41:23.859 com.apple.launchd: (com.teamviewer.service) Throttling respawn: Will start in 10 seconds

    30/07/2013 23:41:24.189 com.apple.launchd.peruser.501: (com.teamviewer.teamviewer[96307]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:41:24.190 com.apple.launchd.peruser.501: (com.zeobit.MacKeeper.Helper[96306]) posix_spawn("/Applications/MacKeeper.app/Contents/Resources/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper", ...): No such file or directory

    30/07/2013 23:41:24.190 com.apple.launchd.peruser.501: (com.teamviewer.desktop[96308]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:41:24.190 com.apple.launchd.peruser.501: (com.zeobit.MacKeeper.Helper[96306]) Exited with code: 1

    30/07/2013 23:41:24.190 com.apple.launchd.peruser.501: (com.zeobit.MacKeeper.Helper) Throttling respawn: Will start in 10 seconds

    30/07/2013 23:41:33.860 com.apple.launchd: (com.teamviewer.service[96309]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:41:34.192 com.apple.launchd.peruser.501: (com.teamviewer.teamviewer[96311]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:41:34.192 com.apple.launchd.peruser.501: (com.teamviewer.desktop[96312]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:41:34.192 com.apple.launchd.peruser.501: (com.teamviewer.teamviewer[96311]) posix_spawn("/Applications/TeamViewer 7/TeamViewer.app/Contents/MacOS/TeamViewer", ...): No such file or directory

    30/07/2013 23:41:34.192 com.apple.launchd.peruser.501: (com.teamviewer.desktop[96312]) posix_spawn("/Applications/TeamViewer 7/TeamViewer.app/Contents/Resources/TeamViewer_Desktop", ...): No such file or directory

    30/07/2013 23:41:34.193 com.apple.launchd.peruser.501: (com.teamviewer.teamviewer[96311]) Exited with code: 1

    30/07/2013 23:41:34.193 com.apple.launchd.peruser.501: (com.teamviewer.teamviewer) Throttling respawn: Will start in 10 seconds

    30/07/2013 23:41:34.193 com.apple.launchd.peruser.501: (com.teamviewer.desktop[96312]) Exited with code: 1

    30/07/2013 23:41:34.193 com.apple.launchd.peruser.501: (com.teamviewer.desktop) Throttling respawn: Will start in 10 seconds

    30/07/2013 23:41:43.862 com.apple.launchd: (com.teamviewer.service[96313]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:41:44.195 com.apple.launchd.peruser.501: (com.teamviewer.teamviewer[96315]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:41:44.195 com.apple.launchd.peruser.501: (com.teamviewer.desktop[96316]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:41:53.865 com.apple.launchd: (com.teamviewer.service[96317]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:41:54.198 com.apple.launchd.peruser.501: (com.teamviewer.desktop[96319]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:41:54.198 com.apple.launchd.peruser.501: (com.teamviewer.teamviewer[96320]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:42:03.865 com.apple.launchd: (com.teamviewer.service[96321]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:42:04.200 com.apple.launchd.peruser.501: (com.teamviewer.teamviewer[96324]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:42:04.200 com.apple.launchd.peruser.501: (com.teamviewer.desktop[96323]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:42:13.867 com.apple.launchd: (com.teamviewer.service[96326]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:42:14.202 com.apple.launchd.peruser.501: (com.teamviewer.teamviewer[96328]) Bug: launchd_core_logic.c:4782 (26200):2

    30/07/2013 23:42:14.202 com.apple.launchd.peruser.501: (com.teamviewer.desktop[96329]) Bug: launchd_core_logic.c:4782 (26200):2

  • 9. Re: Why is my macbook sooo unbelievably slow. For everything?
    Linc Davis Level 10 Level 10 (117,815 points)

    How did you remove MacKeeper, and have you rebooted since you removed it? If not, do that. I suggest you also remove TeamViewer according to the developer's instructions. Back up all data before making any changes.

  • 10. Re: Why is my macbook sooo unbelievably slow. For everything?
    ColonelSandars Level 1 Level 1 (0 points)

    I am not sure if i removed it exactly as you said because there was some other advice that i followed. I deleted it and it's not in my applications list.

     

    But to be clear, these problems were happening way before i even got Mackeeper, which i did out of desperation because this really is the worst computer i've ever owned and it's actually painful using it on a day to day basis. And stressful.

     

    Teamviewer is really weird too because i don't seem to have any instance installed - i go to spotlight and it returns a result which just opens up Outlook, which i don't use any more since i changed jobs. So why is it showing up on this list?

     

    Altoghether very confusing but i'm convinced there is a fault (harddisk?) that just prevents anything from running properly. Very disappointing that i've had it rebuilt by Apple technicians and it's made no difference at all. Do i have to resign myself to the fact that it's a duff mac? There must be something i can do..?

  • 11. Re: Why is my macbook sooo unbelievably slow. For everything?
    Linc Davis Level 10 Level 10 (117,815 points)

    MacKeeper may or may not be causing your problems, but as long as it's installed, or partially installed, your system is unmaintainable. If the MacKeeper application is not in the Applications folder, download it again and reinstall it.

    Remove "MacKeeper" as follows. First, back up all data.

    "MacKeeper" has only one useful feature: it deletes itself.

    Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. I can't be sure that they apply to other versions.

    IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. In my tests, I didn't try to verify what this feature really does. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise.

    In the Finder, select

    Go Applications

    from the menu bar, or press the key combination shift-command-A. The "MacKeeper" application is in the folder that opens. Quit it if it's running, then drag it to the Trash. You'll be prompted for your login password. Click the Uninstall MacKeeper button in the dialog that appears. All the functional components of the software will be deleted. Reboot.

    Failure to remove MacKeeper will result from neglecting any one of these points:

    Quit MacKeeper before dragging it to the Trash.

    Don't empty the Trash after dragging the application to it. Let MacKeeper delete itself.

    Don't try to drag the MacKeeper icon in the Dock to the Trash.

    Here are some general suggestions. If you want your computer to be usable, don't install crapware, such as “themes,” "haxies," “add-ons,” “toolbars,” “enhancers," “optimizers,” “accelerators,” "boosters," “extenders,” “cleaners,” "doctors," "tune-ups," “defragmenters,” “firewalls,” "barriers," “guardians,” “defenders,” “protectors,” most “plugins,” commercial "virus scanners,” "disk tools," or "utilities." With very few exceptions, this stuff is useless, or worse than useless.

    The more actively promoted the product, the more likely it is to be garbage. The most extreme example is the “MacKeeper” scam.

    The only software you should install is that which directly enables you to do the things you use a computer for — such as creating, communicating, and playing — and does not modify the way other software works. Never install any third-party software unless you know how to uninstall it.

  • 12. Re: Why is my macbook sooo unbelievably slow. For everything?
    ColonelSandars Level 1 Level 1 (0 points)

    Hi and sorry to have to come back to this. I genuinely am, if i could afford to replace this mac i really would. It just doesn't work.. But i'd actually quite like to get it working.

     

    So here are the things in a little more detail of what is *still* going wrong:

     

    • Every half an hour or so everything stops. Everything. If i'm playing iTunes, the track stops. I wait.. What is going on in the background that makes this happen...?
    • Most of the apps don't open quickly. This includes all of the native apps, especially itunes and even mission control, which can often take 15 seconds to populate. Ridiculous!
    • I can be stopped from typing all the time and get the hourglass/ wheel.  And again.. i wait.
    • Quite often when i shut the lid and then reopen my laptop can sometimes take minutes to let me use it. I can't press a single button while the wheel is spinning for an age.
    • Browsing just seems to slow everything down and cause the overheating and noise. However web-browsing is a fundamental part of my job...
    • All MS applications can very often just hang in the 'not responding' mode.

     

    So you can see how my mac is so unusable?

     

    Finally i have followed all instructions above but MacKeeper (which is *not* the cause of these issues) is still showing up on my Activity Monitor as MacKeeperATd. Why can't i remove it?

     

    Oh, if Apple cared as much about sorting out my OS as they do about ripping me off for a set of headphones, that would be amazing..


    Thanks to you or anyone else who can help..


    Tim

  • 13. Re: Why is my macbook sooo unbelievably slow. For everything?
    michaelshaheed Level 1 Level 1 (0 points)

    I have similar problems as you, though not as extreme (yet). I just received my Macbook Pro Retina 2 months ago, and even with full signal strength, it's hard for me to use the internet without having a page freeze or having a video chop bit by bit or better yet having the entire system stop. I'm currently using my iPad retina instead because it is much much faster. I'm under the assumption that is has something to do with the dual processor in my laptop. If someone can help us, please reply. Thanks. According to my Activity Monitor,

     

    my %CPU is essentially nonexistent

         %User:        1.00

         %System:    .63

         %Idle:         98.37

     

    System Memory

         Free:           3.44 GB

         Wired:         1.68 GB

         Active:         1.85 GB

         Inactive:      1.03 GB

         Used:          4.56 GB

         VM Size:      233.40 GB

         Page In:      2.68 GB

         Page Out:     0

     

    Disk Activity

         Reads In:        739248

         Writes Out:     564018

         Data Read:     25.55 GB

         Data written:   23.87 GB

     

    Network

         Packets In:     98525

         Packets Out:   78650

         Data recv'd:   118.6 MB

         Data sent:      7.4 MB

         Peak:             152 KB/sec

     

    ...