3 Replies Latest reply: Jun 24, 2013 6:15 AM by BaMac
BaMac Level 1 Level 1 (0 points)

My 5 week old MBPR started shutting itself down randomly last night. It shuts down without a warning and then I have to press the power button to reboot it. I am running Mountain Lion (10.8.4) and tried resetting the SMC a few times but that did not help.

 

Even in target/recovery mode, it decided to shut itself down immediately in about less than a minute. Also, at some point, the battery appeared with a cross on it and when I looked up the Sytem Information, it said no battery deteceted.

 

Any clues?

  • 1. Re: 15" macbook pro retina keeps shutting down
    Carolyn Samit Level 10 Level 10 (89,740 points)

    Since the SMC reset didn't help, Apple recommends reseating the battery. If that doesn't help, contact AppleCare >  MacBook Pro:Battery not recognized after being fully drained

     

     

     

     

    message edited by:  cs

  • 2. Re: 15" macbook pro retina keeps shutting down
    BaMac Level 1 Level 1 (0 points)

    Thanks for your reply.

     

    The battery shows up now (before the laptop decides to shut itself), it just did not show once while SMC reset. You still reccommend resetting it?

     

    Prior to this problem, the battery was always working fine and was wonderful with a close to 6 hour backup with medium load.

  • 3. Re: 15" macbook pro retina keeps shutting down
    BaMac Level 1 Level 1 (0 points)

    I had left my laptop alone for a week and just turned it on. As soon as I connected the ethernet cable using the thunderbolt, it froze and rebooted with the classic error message (this had not happened before). Just managed to save a crash report though:

     

    --------------------------

    --------------------------

    Interval Since Last Panic Report:  169427 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    ECEE94A4-2949-23FF-0C65-91949131EA98

     

    Mon Jun 24 15:09:40 2013

    Machine-check capabilities 0x0000000000000c09:

    family: 6 model: 58 stepping: 9 microcode: 21

    Intel(R) Core(TM) i7-3840QM CPU @ 2.80GHz

    9 error-reporting banks

    threshold-based error status present

    extended corrected memory error handling present

    Processor 0: no machine-check status reported

    Processor 1: no machine-check status reported

    Processor 2: no valid machine-check state

    Processor 3: no valid machine-check state

    Processor 4: no valid machine-check state

    Processor 5: no valid machine-check state

    Processor 6: no valid machine-check state

    Processor 7: no valid machine-check state

    panic(cpu 3 caller 0xffffff80072b8ec9): "Machine Check at 0xffffff7f892f492f, registers:\n" "CR0: 0x000000008001003b, CR2: 0x0000000103c66868, CR3: 0x0000000009dad000, CR4: 0x00000000001606e0\n" "RAX: 0x0000000000000031, RBX: 0xffffff8028fcb800, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffff820f513d70, RBP: 0xffffff820f513da0, RSI: 0x0000000000000007, RDI: 0x0000000000000007\n" "R8:  0x0000000000000000, R9:  0x7ffffffffffffffe, R10: 0xffffff80078e1dc0, R11: 0x0000000000000201\n" "R12: 0x0000000000000007, R13: 0xffffff8028ce0fc0, R14: 0x0000000000000000, R15: 0x00000000000008f8\n" "RFL: 0x0000000000000046, RIP: 0xffffff7f892f492f, CS:  0x0000000000000008, SS:  0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2050.24.15/osfmk/i386/trap_native.c: 280

    Backtrace (CPU 3), Frame : Return Address

    0xffffff81cf235ec0 : 0xffffff800721d626

    0xffffff81cf235f30 : 0xffffff80072b8ec9

    0xffffff81cf2360a0 : 0xffffff80072cea4f

    0xffffff820f513da0 : 0xffffff7f892e512e

    0xffffff820f513e80 : 0xffffff7f892e4515

    0xffffff820f513f30 : 0xffffff80072b9c0f

    0xffffff820f513f50 : 0xffffff800722f34d

    0xffffff820f513f90 : 0xffffff800722f5f8

    0xffffff820f513fb0 : 0xffffff80072b3137

         Kernel Extensions in backtrace:

            com.apple.driver.AppleIntelCPUPowerManagement(196.0)[3EAB23E7-81DF-30FE-905C-71 08BAF13F96]@0xffffff7f892e2000->0xffffff7f8930afff

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    12E55

     

    Kernel version:

    Darwin Kernel Version 12.4.0: Wed May  1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64

    Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36

    Kernel slide:     0x0000000007000000

    Kernel text base: 0xffffff8007200000

    System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

     

    System uptime in nanoseconds: 480779427331

    last loaded kext at 448949718161: com.apple.driver.AppleThunderboltPCIUpAdapter          1.2.6 (addr 0xffffff7f89717000, size 32768)

    last unloaded kext at 304416072775: com.apple.filesystems.msdosfs          1.8.1 (addr 0xffffff7f89709000, size 57344)

    loaded kexts:

    org.openafs.filesystems.afs          1.4.12

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.filesystems.autofs          3.0

    com.apple.driver.IOBluetoothSCOAudioDriver          4.1.4f2

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.IOBluetoothA2DPAudioDriver          4.1.4f2

    com.apple.iokit.IOBluetoothSerialManager          4.1.4f2

    com.apple.driver.AGPM          100.12.87

    com.apple.driver.ApplePlatformEnabler          2.0.6d1

    com.apple.driver.X86PlatformShim          1.0.0

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleHDA          2.3.7fc4

    com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.4f2

    com.apple.driver.AppleUpstreamUserClient          3.5.10

    com.apple.GeForce          8.1.2

    com.apple.driver.AppleMCCSControl          1.1.11

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleMikeyDriver          2.3.7fc4

    com.apple.driver.AppleSMCLMU          2.0.3d0

    com.apple.driver.AppleLPC          1.6.0

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.ApplePolicyControl          3.4.5

    com.apple.driver.AppleIntelHD4000Graphics          8.1.2

    com.apple.driver.AppleIntelFramebufferCapri          8.1.2

    com.apple.driver.AppleMuxControl          3.4.5

    com.apple.driver.AppleUSBTCButtons          237.1

    com.apple.driver.AppleUSBTCKeyboard          237.1

    com.apple.driver.XsanFilter          404

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.driver.AppleUSBHub          5.5.5

    com.apple.iokit.IOAHCIBlockStorage          2.3.1

    com.apple.driver.AppleSDXC          1.4.2

    com.apple.driver.AirPort.Brcm4331          615.20.17

    com.apple.driver.AppleAHCIPort          2.5.2

    com.apple.driver.AppleUSBEHCI          5.5.0

    com.apple.driver.AppleUSBXHCI          5.6.0

    com.apple.driver.AppleEFINVRAM          1.7

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleACPIButtons          1.7

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.7

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2.1

    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

    com.apple.driver.AppleThunderboltPCIUpAdapter          1.2.6

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5

    com.apple.iokit.IOSerialFamily          10.0.6

    com.apple.driver.DspFuncLib          2.3.7fc4

    com.apple.iokit.IOAudioFamily          1.8.9fc11

    com.apple.kext.OSvKernDSPLib          1.6

    com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.4f2

    com.apple.driver.AppleHDAController          2.3.7fc4

    com.apple.iokit.IOHDAFamily          2.3.7fc4

    com.apple.nvidia.gk100hal          8.1.2

    com.apple.NVDAResman          8.1.2

    com.apple.driver.AppleSMBusController          1.0.11d0

    com.apple.driver.X86PlatformPlugin          1.0.0

    com.apple.driver.IOPlatformPluginFamily          5.3.0d51

    com.apple.iokit.IOSurface          86.0.4

    com.apple.iokit.IOBluetoothFamily          4.1.4f2

    com.apple.driver.AppleSMBusPCI          1.0.11d0

    com.apple.iokit.IOAcceleratorFamily          74.5.1

    com.apple.driver.AppleSMC          3.1.4d2

    com.apple.driver.AppleGraphicsControl          3.4.5

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IONDRVSupport          2.3.7

    com.apple.iokit.IOGraphicsFamily          2.3.7

    com.apple.driver.AppleUSBMultitouch          237.3

    com.apple.iokit.IOUSBHIDDriver          5.2.5

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.9

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6

    com.apple.driver.AppleUSBMergeNub          5.5.5

    com.apple.driver.AppleUSBComposite          5.2.5

    com.apple.driver.AppleThunderboltNHI          1.7.8

    com.apple.iokit.IOThunderboltFamily          2.4.0

    com.apple.iokit.IOUSBUserClient          5.5.5

    com.apple.iokit.IO80211Family          530.4

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.iokit.IOAHCIFamily          2.3.1

    com.apple.iokit.IOUSBFamily          5.6.0

    com.apple.driver.AppleEFIRuntime          1.7

    com.apple.iokit.IOHIDFamily          1.8.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220.3

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          345

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.21

    com.apple.driver.AppleACPIPlatform          1.7

    com.apple.iokit.IOPCIFamily          2.7.3

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

    Model: MacBookPro10,1, BootROM MBP101.00EE.B03, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.3f35

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.17)

    Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports

    Network Service: Ethernet, Ethernet, en2

    PCI Card: Apple 57762-A0, sppci_ethernet, Thunderbolt@10,0,0

    Serial ATA Device: APPLE SSD SD512E, 500.28 GB

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2

    USB Device: hub_device, 0x0424  (SMSC), 0x2512, 0x1d180000 / 3

    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 5

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0263, 0x1d182000 / 4

    --------------------------

    --------------------------

     

    any clues?