amayafpa

Q: over qouta message

I have 2,6 GB occupied from 25GB on my iCloud account and I'm receiving weird email from people letting me know that each time everyone sends me an email they get an error message back saying my email has exeded  - "over quota" I can't understand why is this and I do not know what to do. Neither I found a way to contact iCloud support like before, where we can chat with them, now it ask me for my serial number ???? on an iCloud account really????? the problem it is not on my mac, it is on the iCloud server I guess..... of course since my iMac is older than 2 years, serial number "expired" and I can't find an option to talk with someone at tech support. Any help, Thanks

iCloud, OS X Mountain Lion (10.8.4)

Posted on Jun 20, 2013 4:44 AM

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Q: over qouta message

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Jun 20, 2013 4:49 AM in response to amayafpa
    Level 9 (78,218 points)
    iTunes
    Jun 20, 2013 4:49 AM in response to amayafpa

    To contact  iCloud Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:

     

    http://www.apple.com/support/icloud/contact/

     

    You will need the serial number of the covered hardware.

     

    If you are not covered by AppleCare, then - in common with other free email services - there is no free support and you may be asked to pay a fee. As your problem appears to be an error at their end you may be able to persuade them not to charge you.

  • by amayafpa,

    amayafpa amayafpa Jun 20, 2013 5:22 AM in response to Roger Wilmut1
    Level 1 (0 points)
    Jun 20, 2013 5:22 AM in response to Roger Wilmut1

    The problem is that I'm not covered any more, and it seems an issue with iCloud servers, I have more than 23 of 25 GB, of free space

  • by amayafpa,

    amayafpa amayafpa Jun 20, 2013 5:24 AM in response to amayafpa
    Level 1 (0 points)
    Jun 20, 2013 5:24 AM in response to amayafpa

    and the weird part is that the emails arrive, I mean I get the emails, and the people are getting the over quota email error, ON ERROR

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Jun 20, 2013 7:54 AM in response to amayafpa
    Level 9 (78,218 points)
    iTunes
    Jun 20, 2013 7:54 AM in response to amayafpa

    I'm afraid only Support can help you. Go through the process I described, enter the serial number anyway, and see whether you can get any sense out of them.

  • by amayafpa,

    amayafpa amayafpa Nov 5, 2013 6:59 AM in response to Roger Wilmut1
    Level 1 (0 points)
    Nov 5, 2013 6:59 AM in response to Roger Wilmut1

    I finally found the error, was a rule created long time ago, along with other rules so I didn't notice it, that was collapsing my own email account, the rule pointed to another email account, and the one collapsed was the second email account, making everyone reciving errors, it is so embarrasing ..... so conclusion is, don't forget to check your own "rules" just in case....