léonie
Level 10 (105,274 points)
iLife

Q: Buggy Buttons and Random Reputation Points: Trouble-shooting?

Hello,

does anybody else also have a problem with truculent "Solved" and "Helpful" buttons that are acting up and randomly marking the wrong posts as "solved" or "helpful"? Half of the time when I try to mark a post as "helpful" and press the button, the page immediately, magically scrolls up to a  different post, and the wrong answer will be marked, before I can react and stop this. At first I found that quite funny, for if there often are so many helpful answers to choose from, it didn't matter much, but last week this scary scrolling caused my own thank-you post to be marked as "solved" - oh, how embarrassing !

 

Only, I have no idea how to trouble-shoot this bug; I see no way to experiment with marking post, for I really cannot start a test series of bogus posts and ask people to answer to be awarded random points - who would volunteer? So what can I do to explore this? I don't think the trackpad is faulty; my MBP is only half a year old, and the trackpad works fine in all other Applications; I see this randomness only when posting in the Support Communities. Has anybody else experienced this magic mouse? Any suggestions are very welcome, for this bug keeps me from posting some questions I have.

 

Regards

Léonie

 

Safari,

MacBook Pro, Mac OS X (10.7.3), 2.4 GHz I.Core i7, 16GB RAM, 500GB

Posted on Apr 12, 2012 1:12 PM

by b noir,Solvedanswer
b noir b noir
Level 9 (72,124 points)
A:

Thank you for taking an interest in this.

 

That's okay ... mostly I'm hoping that we can generate enough info about the symptoms so that the Hosts can properly get their teeth into the issue.

 

It's sounding a bit like a server/display lag thing ... the display isn't reflecting the current status of the topic on the server (due to the edit in process). So the thing you're clicking on in the display of the topic isn't necessarily aligned with the current status of the topic, and the wrong instruction gets sent to the server (and a different post than the one you intended gets the helpful or solved).

 

Speculation of course ... but if that's what is going on (as a workaround), it might be worth refreshing the display of the topic (F5 or the Mac equivalent) prior to making a helpful/solved assignment (if you've edited a post in there recently). Fingers crossed, that'll bring the display of the topic back into accordance with the current status of the topic on the server, and then the helpfuls and solveds will land on the correct targets.

 

Another possibility (if you've got email notifications up and running) is trying to use the helpful/solved controls in email notifications for replies to assign points rather than using the ASC GUI in the browser ... do the email-generated helpfuls/solveds seem to go to the right place if you've edited a post in the topic recently? Or do they displace as well?

Posted on Apr 14, 2012 3:05 PM

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léonie

Q: Buggy Buttons and Random Reputation Points: Trouble-shooting?

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  • by b noir,

    b noir b noir Apr 14, 2012 3:37 PM in response to léonie
    Level 9 (72,124 points)
    Apr 14, 2012 3:37 PM in response to léonie

    ... did you mean to give the solved to me for that one, leonie? (Just thought I'd better check.)

  • by rccharles,

    rccharles rccharles Apr 14, 2012 3:41 PM in response to léonie
    Level 6 (8,439 points)
    Classic Mac OS
    Apr 14, 2012 3:41 PM in response to léonie

    What confused me was the suggestion of a second ID. With my current ID I also could post "trivial pursuit" testing questions, and no points would be awarded to me, if I answer my own posts. So why two IDs, unless they are supposed to interact?

     

    So you can play games on the second id -- the test id.

     

    So you can create a thread on the test id and mark it as answer from the first id.  Few points on the test id will not be significant, but would effect your real score. 

     

    So you can keep silly threads off of your "real" id.

     

    Maybe the problem is something to do with your "real" id.

     

    If the host get annoyed, you have only lost a worthless id.

     

    & I forgot at the time of the two id suggestion that marking your own post as helful / answered doesn't award points.

     

    Seems like you and fellow posters are narrowing the problem down.

     

    Robert

     

    Robert

  • by léonie,

    léonie léonie Apr 14, 2012 3:45 PM in response to b noir
    Level 10 (105,274 points)
    iLife
    Apr 14, 2012 3:45 PM in response to b noir

    ... did you mean to give the solved to me for that one, leonie? (Just thought I'd better check.)

    You are perfectly right to be suspicious, but I really meant it!    I already added a post scriptum to my last post, primarily to check if the post was still in the edit buffer.

  • by b noir,

    b noir b noir Apr 14, 2012 3:56 PM in response to léonie
    Level 9 (72,124 points)
    Apr 14, 2012 3:56 PM in response to léonie

    Good-O.

     

    One further observation. It did take a wee while for your edit to appear with that one. When I first came here to check my post (after you'd assigned the solved ... the green tick was showing on my reply), I couldn't see the post scriptum yet. So it definitely looks like points can be distributed prior to the display of the thread being updated after an edit, even though the edit is made prior to the points assignment.

  • by léonie,

    léonie léonie Apr 14, 2012 3:59 PM in response to rccharles
    Level 10 (105,274 points)
    iLife
    Apr 14, 2012 3:59 PM in response to rccharles

    Hello Robert!

     

    Congratulations to the nice round 3000 points I see below your badge right now!

     

    That is an impressive list of reasons for a second ID, but I am still dragging my feet about it ...

     

    So you can create a thread on the test id and mark it as answer from the first id.  Few points on the test id will not be significant, but would effect your real score.

    That will not work like this - probably you meant it the other way round: If I create a thread on the test id and answer using my current ID, I have to mark it from the test ID and the points go to my current ID. That is not done.

    So you can keep silly threads off of your "real" id.

    That is good

     

    Maybe the problem is something to do with your "real" id.

    And that is even a better reason

     

    Thanks a lot, Robert, I have to think about it.

     

    Regards

    Léonie

  • by léonie,

    léonie léonie Apr 14, 2012 4:10 PM in response to b noir
    Level 10 (105,274 points)
    iLife
    Apr 14, 2012 4:10 PM in response to b noir

    So it definitely looks like points can be distributed prior to the display of the thread being updated after an edit, even though the edit is made prior to the points assignment.

    Interesting: That are perfect preconditions for a race hazard in the GUI, but I really expect the underlying database to be thread-safe.

     

    Léonie

  • by b noir,

    b noir b noir Apr 14, 2012 4:19 PM in response to léonie
    Level 9 (72,124 points)
    Apr 14, 2012 4:19 PM in response to léonie

    Interesting: That are perfect preconditions for a race hazard in the GUI, but I really expect the underlying database to be thread-safe.

     

    Yeah ... speculation, of course, but I suspect a bunch of unorthodox things are being tried to help improve troubles with server synching and response times here at ASC. The place is so large that effectively ASC is testing the Jive software to destruction ....

  • by rccharles,

    rccharles rccharles Apr 15, 2012 11:08 AM in response to léonie
    Level 6 (8,439 points)
    Classic Mac OS
    Apr 15, 2012 11:08 AM in response to léonie

    Thanks for you kind comments.

     

    I think B noir has  a reasonable hypothisis.

     

    Interesting: That are perfect preconditions for a race hazard in the GUI, but I really expect the underlying database to be thread-safe. 

    You have a positive view of Jive software development.  It seems to me to be a series of hacks.

     

    Robert

  • by léonie,

    léonie léonie Apr 15, 2012 11:17 AM in response to rccharles
    Level 10 (105,274 points)
    iLife
    Apr 15, 2012 11:17 AM in response to rccharles

    You have a positive view of Jive software development.  It seems to me to be a series of hacks.

     

    If you do not expect too much, you will not be disappointed - I have dayly to work with worse software ...

  • by BDAqua,

    BDAqua BDAqua Jun 20, 2013 9:35 AM in response to léonie
    Level 10 (123,484 points)
    Jun 20, 2013 9:35 AM in response to léonie

    Just had a helpful go to me in the Lounge when I'm quite certain I clicked the helpful on your post.

     

    I wonder if it's related to that other bug where you can't see the last post until you add a reply?

     

    I've awarded all 3 stars in posts within 15 minutes & not had it happen before on that account, but it might be occasionally that could cause it, not being updated!?

     

    Another thought that may or may not be connected, there used to be a way, (might still be), of posting 3 Helpfuls in one thread... I think it was having more than one window or tab open to the same thread.

  • by seventy one,

    seventy one seventy one Jun 20, 2013 10:16 AM in response to BDAqua
    Level 6 (15,053 points)
    Peripherals
    Jun 20, 2013 10:16 AM in response to BDAqua

    Greetings BD,

     

    Yes.   I have noticed three helpfuls being awarded (I once profited from it so it is possible) but what causes the aberation, I can't imagine.

  • by BDAqua,

    BDAqua BDAqua Jun 20, 2013 10:43 AM in response to BDAqua
    Level 10 (123,484 points)
    Jun 20, 2013 10:43 AM in response to BDAqua

    LOL, posting so I can see the last post by seventy one here!

  • by BDAqua,

    BDAqua BDAqua Jun 20, 2013 10:44 AM in response to seventy one
    Level 10 (123,484 points)
    Jun 20, 2013 10:44 AM in response to seventy one

    Cookies for a certain tab/Window maybe?

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