HT201322: Hide and unhide iTunes Store, App Store, or iBooks Store purchases
Learn about Hide and unhide iTunes Store, App Store, or iBooks Store purchases
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All replies
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Helpful answers
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Jun 19, 2013 12:01 AM in response to aem1919by King_Penguin,It looks like there is a problem with hiding and unhiding items, tthere have been a few other posts about it and I've tried and I get the same problem - I tried hiding an app on my Mac's iTunes and it appeared to work but it didn't appear in the hidden list and when I went back it wasn't hidden, and clicking on 'unhide' next to a song changes the box to say that it's 'unhidden', but it doesn't become unhidden. So it's not just you
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Jun 19, 2013 1:20 AM in response to King_Penguinby CPT Dave,I currently have 2 hidden HD movies. I go into account and it appears that I successfully unhide them both. When I return to my library, they remain hidden. I go back to account and there they are under hidden items again. Did this 4 or 5 times and they stay hidden! NOT happy right now!
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Jun 19, 2013 10:02 AM in response to aem1919by aem1919,My recommendation is to email support. I began this process by going into purchase history and "reporting a problem" on the specific song. After a couple days of back and forth emails, and sending several screenshots, the problem was resolved on the apple support end. The support technician (I don't know the official title), said and I quote "I have unhidden the songs for your from your account. You should be able to see these items under your purchased list." Upon receiving the email the direct quote came from, indeed my hidden purchases are un-hidden. Hope this helps.
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Jun 20, 2013 10:21 AM in response to aem1919by jme619,I agree with aem1919...just gave apple a call and within 10 minutes my songs are now unhidden
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Nov 4, 2013 9:34 PM in response to jme619by i_H8Apple,So what we have to call to get support to give us access to what is already ours?! Maybe its their version of right clicking Run as Administrator.... F*ck Apple