HT201322: Hide and unhide iTunes Store, App Store, or iBooks Store purchases

Learn about Hide and unhide iTunes Store, App Store, or iBooks Store purchases
aem1919

Q: Unhidding hidden songs remaining unhidden

I have two songs that are hidden (I am 99% sure I never hid them in the first place). When I go to unhide them, I click "unhide all" and they appear to be unhidden. When I go back to double check they are hidden again. Any ideas? I am currently in contact with support, if I recieve insight I will post.

iTunes, Mac OS X (10.6.8), Digital Copy

Posted on Jun 18, 2013 10:32 PM

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Q: Unhidding hidden songs remaining unhidden

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  • by King_Penguin,

    King_Penguin King_Penguin Jun 19, 2013 12:01 AM in response to aem1919
    Level 10 (133,599 points)
    iTunes
    Jun 19, 2013 12:01 AM in response to aem1919

    It looks like there is a problem with hiding and unhiding items, tthere have been a few other posts about it and I've tried and I get the same problem - I tried hiding an app on my Mac's iTunes and it appeared to work but it didn't appear in the hidden list and when I went back it wasn't hidden, and clicking on 'unhide' next to a song changes the box to say that it's 'unhidden', but it doesn't become unhidden. So it's not just you

  • by CPT Dave,

    CPT Dave CPT Dave Jun 19, 2013 1:20 AM in response to King_Penguin
    Level 1 (0 points)
    Jun 19, 2013 1:20 AM in response to King_Penguin

    I currently have 2 hidden HD movies. I go into account and it appears that I successfully unhide them both. When I return to my library, they remain hidden. I go back to account and there they are under hidden items again. Did this 4 or 5 times and they stay hidden! NOT happy right now!

  • by aem1919,

    aem1919 aem1919 Jun 19, 2013 10:02 AM in response to aem1919
    Level 1 (0 points)
    Jun 19, 2013 10:02 AM in response to aem1919

    My recommendation is to email support. I began this process by going into purchase history and "reporting a problem" on the specific song. After a couple days of back and forth emails, and sending several screenshots, the problem was resolved on the apple support end. The support technician (I don't know the official title), said and I quote "I have unhidden the songs for your from your account. You should be able to see these items under your purchased list." Upon receiving the email the direct quote came from, indeed my hidden purchases are un-hidden. Hope this helps.

  • by jme619,

    jme619 jme619 Jun 20, 2013 10:21 AM in response to aem1919
    Level 1 (0 points)
    Jun 20, 2013 10:21 AM in response to aem1919

    I agree with aem1919...just gave apple a call and within 10 minutes my songs are now unhidden

  • by i_H8Apple,

    i_H8Apple i_H8Apple Nov 4, 2013 9:34 PM in response to jme619
    Level 1 (0 points)
    Nov 4, 2013 9:34 PM in response to jme619

    So what we have to call to get support to give us access to what is already ours?! Maybe its their version of right clicking Run as Administrator.... F*ck Apple