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All replies
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Helpful answers
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Jun 20, 2013 5:54 AM in response to dchampionby fromsouth,Try to restart your phone, you should not need to provide your password in order to delete icloud account - delete button is always accessible.
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Jun 20, 2013 6:24 AM in response to fromsouthby dchampion,I restarted my phone a couple times but it still prompts me for the password if I click "Delete Account" or if I try to turn off "Find My Phone". It's almost as though it realizes that it is not synced with the old account anymore and it won't allow me to do anything until it gets the password to that old account. I even thought about resetting the entire phone back to factory settings and try setting up the cloud with my newer account but iTunes has you turn off "Find My Phone" in order to do that- which I am unable to do.
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Jun 20, 2013 6:58 AM in response to dchampionby fromsouth,Once again. YOU SHOULD NOT need password to delete account. To make changes like turning something off yes you do. So from that point on you will:
Hard reset your phone by pressing two buttons home and power at the same time until apple shows up on the screen.
As soon as phone starts go to settings- icloud and scroll down. Press one button and one button only - Delete account.
If you can't do that, you will have to restore - you better do that cause anybody can. (Enough motivation?)
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Jun 20, 2013 8:27 AM in response to fromsouthby dchampion,When I attempt to delete the account, restore my phone to my backup, or restore my phone to the factory settings it prompts me to enter my password for my old account that used to be synced with Find My iPhone.
I did exactly as you said above - hard resetted my phone by holding down the lock and home buttons until it reset, went to settings, clicked on iCloud, scrolled to the bottom and tapped "Delete Account". When I click on this a message appears that says "Password Required - Enter your Apple ID password to turn off Find My iPhone and remove this device from your account." And then lists my previous email account. When I click on "Restore Backup" or "Restore the iPhone" in iTunes while my iPhone is connected, it also prompts me with a message saying that I need to turn off Find My iPhone from my device before it can be restored. And obviously I can't turn off Find My iPhone without that password - which doesn't exist anymore.
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Jun 20, 2013 8:34 AM in response to fromsouthby dchampion,Here's a thought. If I go to Settings>General>Reset>Erase All Content and Settings and completely wipe my iPhone, will it still attempt to connect to my previous iCloud Apple ID when I reinstall and redo everything or will it give me the option to type in my current iCloud Apple ID?
I just don't want to wipe everything and start over if it won't affect the Apple ID associated with my iCloud ID.
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Jun 20, 2013 10:05 AM in response to dchampionby ashleyrae5,I'm having a similar issue right now and I'm about to pull out my hair. I've talked to two Apple support guys, neither of which have helped me AT ALL. They only told me to do what I have already done, so I'm not sure how well they listened to me, but they certainly didn't help me (no offense, Apple support).
I have done the "Erase All" option. When I go through the first steps - choosing language, country, wi-fi network, etc., it gets to a screen where it asks whether you want to restore from icloud, restore from itunes, or set your phone up as a new device. I have tried all three. But I want to restore from iCloud with my current Apple ID, not my old one that apparently doesn't exist anymore (so stop asking for it!).
So.. when I restore from iCloud, it lets me type in my current iCloud Apple ID... great, right?! However, once it gets to the menu (all of my stuff shows up, great again!) and I go into Settings > iCloud. it shows my OLD freakin' Apple ID and it asks for my password (which doesn't work). Why is it defaulting to my old, non-existent Apple ID even though I set it up to restore from my current one?! Same problem you're having. And yes, it still says the same thing at the bottom - that I can't delete this iCloud account because my iphone is being restored. But I can't figure out what the heck is still downloading - by now I have deleted all my apps, my music is all there and fully downloaded... so it must be my pictures. None of my pictures are showing up in my album even though it says that 652 pictures are downloading (it has been two days and not one picture has 'downloaded'). So if it's my pictures that are the problem, fine, although I'm not sure how to get around that. I have read about 73 other threads related to that issue with no resolution thus far. So basically I'm stuck.
I am tempted to hit the Stop Restore button, but I don't want to lose those 652 pictures that are supposedly "downloading." I don't know if I'll lose them, but I'm too scared to find out.
I just don't know what to do. And the nearest Apple store to me is 150+ miles away
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Jun 20, 2013 10:15 AM in response to ashleyrae5by fromsouth,Apple store will not have better access to your backup then you.
If I started restore from backup I would try to make sure nothing stops it.
I would consider getting that old password, may just be enough to resolve everything.
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Jun 20, 2013 10:24 AM in response to dchampionby fromsouth,Did you by any chance play with ios7?
Thankfully, Find My iPhone can help you get it back. But if it looks like that’s not going to happen, new security features in iOS 7 make it harder for anyone who’s not you to use or sell your device. Now turning off Find My iPhone or erasing your device requires your Apple ID and password. Find My iPhone can also continue to display a custom message, even after your device is erased. And your Apple ID and password are required before anyone can reactivate it. Which means your iPhone is still your iPhone. No matter where it is.
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Jun 20, 2013 10:45 AM in response to fromsouthby ashleyrae5,I did not... at least I don't think I did.
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Jun 20, 2013 10:47 AM in response to fromsouthby ashleyrae5,I have tried to recover the old password, but since my old ID doesn't exist anymore, there apparently is no password. I have tried to "reset" it but it never emails reset instructions to me, nor does it accept the answer to my "Security Question," which is "Enter your birthday."
And I know my birthday!
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Jun 20, 2013 10:50 AM in response to fromsouthby dchampion,That is definitely the case of what is happening here. New security features that want me to submit my old password to my old account. But like I mentioned before, since that old account is no longer valid or linked to Apple anymore, it won't recognize any password I put in, even when I type in the old one that it used to be. And Apple doesn't recognize that old account at all even when I search for that old account to try and retrieve the password.
These new security features would make sense if it wanted me to submit my current password for my current account- which I would have no problem with. I can sign into the Find My iPhone app just fine with the new account and new password. Which makes me wonder why it is still linked to the previous one that I haven't used in over 6 months.
Overall, the phone still works fine, I just can't use the iCloud to store anything from my iPhone, delete the iCloud account, or turn off Find My iPhone. Or when I eventually do want to wipe everything and give it to someone else when I upgrade later this year (iPhone 5s?? iPhone 6??), it wont let me.
Unless there is a way to reinstall the iCloud using the new account and eliminating the link it has with the old account.
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Jun 20, 2013 10:54 AM in response to ashleyrae5by dchampion,That is the exact same thing that it is doing to me.
No email is sent to that old account, says my birthday is wrong, etc.
So it has to be some type of error or glitch that it is still linked to this "phantom account" that no longer exists and you can't change it or delete it until it gets the password for that account, which also doesn't exist.
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Jun 20, 2013 11:06 AM in response to dchampionby ashleyrae5,★HelpfulIn closing, I think we're just screwed Not even Apple support knew that was even possible.
You can set up your iPhone 5 as a "new device" instead of restoring it to the iCloud and choosing an old backup. It will literally set it up as a clean device with no photos or apps on it, and then you can choose to back it up to the iCloud or iTunes and type in your current/new ID and just start from scratch. But for me, with the exception of the photostream (last 30 days of pics), music, maybe calendar?, and contacts, none of my apps or my camera roll were there.
I actually had to purchase an additional 10 GB ($20) in order to have it backup to iCloud because I didn't have enough storage (I have an iPad, my iPhone 5, and my iPhone 4S which took up all 5 free GBs).
I am just sad that I KNOW my 652 photos are floating around out there somewhere, but unless I can somehow get past that old ID that doesn't exist anymore, I don't think I'll ever actually get them back.