Missprincer

Q: I am receiving emails from apple to reset my password that I have not requested

Hi wondering if anyone could help. About 3 weeks ago I received an email from apple that my apple ID was used to download an app that was not from the device which is normally used. This was initiated from the United States, I am in n.ireland. As this was not me I followed the instructions & changed my password. However the past 2 days I have received 7 emails from apple on how to reset my apple ID that I did not initiate & am concerned that someone is trying to get access to my apple account. Has this ever happened anyone else? If so how did you deal with the problem as I can't seem to get through to apple to discus the matter. Thanks

iPad 2

Posted on Jun 21, 2013 2:45 AM

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Q: I am receiving emails from apple to reset my password that I have not requested

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  • by Peter@27,

    Peter@27 Peter@27 Jun 21, 2013 2:48 AM in response to Missprincer
    Level 2 (245 points)
    Jun 21, 2013 2:48 AM in response to Missprincer

    First thing I would do is click on the sender email in the address bar and see if it is from apple or a close derivitive suggesting its spam!

  • by Missprincer,

    Missprincer Missprincer Jun 21, 2013 3:09 AM in response to Peter@27
    Level 1 (0 points)
    Jun 21, 2013 3:09 AM in response to Peter@27

    Hi, yes I have checked this & the sender is appleid@id.apple.com so I am assuming that is from apple. I doubt very much that it is a mistake of someone mistyping their email address as it has happened so much. Any suggestions as how I could stop this?

  • by hexonxonx,

    hexonxonx hexonxonx Jun 21, 2013 4:22 AM in response to Missprincer
    Level 4 (2,455 points)
    Jun 21, 2013 4:22 AM in response to Missprincer

    I had someone use one of my Gmail addresses to register a new Apple iTunes store account. I got the email to verify the email address. I could login to the account after resetting the password and see all of her details including address, name and partial CC#.

     

    Because there was nothing to gain by simply creating an account using my email address, I think it was a mistake she used in typing in her email address. To this day I have never used that email address in the store.

     

    This was two summers ago.

  • by appleuser1322,Helpful

    appleuser1322 appleuser1322 Jun 21, 2013 5:29 AM in response to Missprincer
    Level 3 (675 points)
    Jun 21, 2013 5:29 AM in response to Missprincer

    That's very scary. They might do it, but I personally have never had Apple contact me re id's except on their site when signing in. I suggest you DO NOT respond until you have a phone conversation with Apple security. They can verify if they sent you the e-mail and why.

     

    While it's very possible it's true,again, I suggest you not respond until you speak to someone at Apple. I've often read here that when people sign in they are not allowed to because "someone else has used the id" type of statement.

     

    Also, you should be able to go to the app store and see what apps you have downloaded.

     

    Though it could have been a free app, have you checked to see if any were bought with your id account?

     

    I've gotten these types of e-mails from places like USPS and FedEx which look amazingly authentic and were from their website. I also received an odd e-mail from my cousin in Ireland last year that clearly was not from him. It was also sent to others in his family in Ireland. I e-mailed him that I only opened it because it had a .ie, but suggested he change... Days later I received mail from 'him' - same name, but at yahoo.com. 

     

    Again, I would call Apple. You can also report it at reportphishing@apple.com, but I would not settle for that given your situation. If nothing else, call Apple sales (sales depts. anywhere answer fast) and ask them to transfer you to security. Apple will not want anybody accessing their name, and while it's unlikely, it's not impossible that it is someone phishing.

     

    Hope this helps and can you let the support community know your results by posting on this thread when you're done? Thank you.

     

    Hope this helps.