HT203181: Fix Windows proxy settings to connect to the iTunes Store
Learn about Fix Windows proxy settings to connect to the iTunes Store
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Jun 21, 2013 9:39 AM in response to cdn203by Allen A,Hello cdn203,
This error indicates that iTunes is encountering an error when attempting to download the iPod software from our servers so that it may restore it to the iPod. Please see the following articles for further information and postential resolutions.
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
- Install the latest version of iTunes.
- Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
- Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
- Try to restore from another known-good computer and network.
- If the errors persist on another computer, the device may need service.
Cheers,
Allen
