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OS X 10.8.4 Update Install Fail

1291 Views 10 Replies Latest reply: Jun 21, 2013 10:36 AM by rkaufmann87 RSS
charlestonphotog Calculating status...
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Jun 19, 2013 9:18 AM

My Apple Mac Pro was working fine. Then Apple kept harrassing me through their on screen messages that I had to update the OS X to 10.8.4 via the crappy app store. I did as they said and now the computer has been down for the past two days saying that the update install failed and I have to re-install the OS. When I try to do this it fails as well. Now how could Apple break a perfectly good computer and set my business back two days and how can I fix it?

Mac Pro, OS X Mountain Lion (10.8.3)
  • rkaufmann87 Level 8 Level 8 (40,530 points)
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    Jun 19, 2013 9:28 AM (in response to charlestonphotog)

    Download and install the 10.8.4 combo update from:support.apple.com/kb/DL1659. Also it isn't necessary to rant, its counter productive and off topic.

  • rkaufmann87 Level 8 Level 8 (40,530 points)
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    Jun 20, 2013 11:22 AM (in response to charlestonphotog)

    10.8.4 is an extremely sound product as evidenced by millions of successful updates. Unfortunately this points to your particular machine. Because your machine does not boot it may have had a unknown preexisting condition, my suggestion is to take it in for service to your local Apple Store or AASP. Sorry i wasn't able to help you further.

     

    I would recommend attempting to boot in Safe Mode, if it does boot then retry booting in normal mode. Failing this, then take the machine in for testing and/or repair.

  • Eric Root Level 6 Level 6 (13,850 points)
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    Jun 20, 2013 11:18 AM (in response to charlestonphotog)

    Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.


    Feedback

     

    Have you tried booting into the Safe Mode? Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application unistaller. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - About

  • andyBall_uk Level 6 Level 6 (17,470 points)
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    Jun 20, 2013 3:59 PM (in response to charlestonphotog)

    Sp it'll boot into the hardware test, but not into Recovery ?

  • HubbleF15 Calculating status...
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    Jun 21, 2013 4:05 AM (in response to rkaufmann87)

    The link to the combo update page was helpful, thanks.  Solved my problem!

  • rkaufmann87 Level 8 Level 8 (40,530 points)
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    Jun 21, 2013 5:36 AM (in response to HubbleF15)

    Your welcome.

  • Baxtter Calculating status...
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    Jun 21, 2013 9:49 AM (in response to rkaufmann87)

    Another thanks to rkaufmann87, this has been bugging me for a few weeks now. Your solution fixed the problem with the install directly. I was just about ready to take my system in for service, but looks like you saved me the time and money.

  • rkaufmann87 Level 8 Level 8 (40,530 points)
    Currently Being Moderated
    Jun 21, 2013 10:36 AM (in response to Baxtter)

    Your welcome.

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