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27" BRAND NEW iMac has image retention issues after 12 minutes of usage

454 Views 8 Replies Latest reply: Jun 21, 2013 4:15 PM by rkaufmann87 RSS Branched to a new discussion.
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Jun 21, 2013 3:09 PM

I have to use EVERY app in Fullscreen to prevent image retention on my display.

 

I can fix it by running the screensaver, but 12 minutes?  COME ON. 

 

Anyone else seeing this issue?

iMac, OS X Mountain Lion (10.8.4)
  • Klaus1 Level 8 Level 8 (43,300 points)

    It's under warranty - insist on a replacement.

  • Ralph Landry1 Level 7 Level 7 (28,710 points)

    Take it back to the Apple store and insist they replace the screen or give you a new one.  There was a bad series of screens for a while.

  • rkaufmann87 Level 8 Level 8 (40,500 points)

    This is not a bigger issue, it's simply a repair issue. If your machine is new as claimed you have 14 days to request a refund or exchange. If it's older than 14 days you have a 1 year warranty. This is very very  simple, take the machine into  your local Apple Store and request that is be serviced or replaced if it's less than 14 days old. If they repaired machine isn't working still then again it's a warranty issue. As a general rule of thumb when in for repair always test a machine at the store prior to bringing it home.

  • Ralph Landry1 Level 7 Level 7 (28,710 points)

    I am getting a little more confused by this...you are an ACMT who worked at the store where this machine is from...and this machine with the image retention issue is a replacement for another machine (you had?) that was damaged while in for repair.

     

    Do I have this right so far?

     

    What is a bigger issue, the screen image retention or the repair service at this store?

     

    Frankly, I fail to see why you would hang on to a faultyiece of equipment for future reporting, or whatever, and not get it fixed or replaced as soon as possible.

     

    I feel as though I am missing something in here am I?

  • rkaufmann87 Level 8 Level 8 (40,500 points)

    I am not sure what a ACMT is but I can assure you I am not one. I am simple an end user just like you. Apple does not participate or read these forums. This is outlined in the forum Terms of Use.

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