Currently Being ModeratedJun 21, 2013 8:18 PM (in response to ollie_86)
Similar story, except even more ridiculous. I bought a movie in HD, ACTUALLY WATCHED IT in HD, but later, when I try to watch it again, I get the same HDCP disclaimer. So, for some reason, only NOW can I not play an HD movie on my Mac because it can't support HDCP. This is inexcusable!
Currently Being ModeratedOct 24, 2013 8:03 AM (in response to Mr. Mellow)
Late to the party - but in Maverick, check your screen resolutions. Make sure your display panel shows Resolution higher than the minimum HD resolution (anything higher than 1080). Mine had automatically selected the "Best for Display" setting in Maverick and suddenly my Samsung synchmaster screen was giving the HDCP error. Reselecting 1920x1080 gave me back my screen for HD!
Currently Being ModeratedNov 6, 2013 10:22 AM (in response to Mr. Mellow)
Bought and watched HD movies without any problem on Mac Pro with 27" EIZO monitor. Suddenly I started getting this HDCP error message. I did ALOT of actions, trying to resolve this problem. Finally called apple support and went through more steps with the technician on the phone. Spent almost half a day with the result that it didn't change anything.
The steps included the usual things like permission repair, emptying all the caches, reseting user permissions, setting up a clean new user, reinstalling 10.8.5.
At that point, the apple support said he had to forward it to the engineer.
I played around with it some more and tried with an old acer monitor. A very cheap monitor, I think 24" and the HD movies played with no problem!
I tried again with my EIZO. No luck. I then played around with the resolution an found out, that the HD movie show when I LOWER the resolution. It does not work on any resolution higher than 1920 x 1080 but works all the way down tp 800 x 600. The native resolution is 2560 x 1440.
I still should here back from apple. I will write here again if I get any news.
Message was edited by: deboni
Currently Being ModeratedNov 14, 2013 7:18 PM (in response to Mr. Mellow)
The High-bandwidth Digital Content Protection problem just struck me too.
I have an iMac 27" 2009 model 8GB memory with Mavericks and iTunes 11.1.3.
I have 9 episodes of Breaking Bad in HD all of which have 1 or more plays with nary a problem.
Last play was 8-November.
Suddenly today I can't watch any of them with this newly minted problem!
Then, I quit a background video process.
They play again.
So, it must (may) be related lack of sufficient resources (processor, memory, etc) to play the video.
I was quite unhappy for a few minutes. Faith restored. Forgive me for doubting!
Currently Being ModeratedDec 19, 2013 2:09 PM (in response to Steven Kutoroff)
I was about to get very cranky abou this 'till I read "Then, I quit a background video process." and remembered I had screen capture software running at startup. I disabled it and the HDCP message went away and I'm able to view my HD purchase on my Air. Whew.
Currently Being ModeratedDec 20, 2013 11:43 PM (in response to rkachel)
I echo rkachel - "quit a background video process" triggered me to realize I was using 'screen sharing' to the mac mini that had the HDCP problem and as soon as I quit that the problem went away. Fortunately I only lost an hour but no $ chasing other possibilities. I wish apple would give a clearer message, perhaps a list of video output devices it recognizes at the moment that aren't HDCP?
Currently Being ModeratedFeb 19, 2014 2:11 PM (in response to Mr. Mellow)
I want to record my two cents...
Just got off the phone with Apple.
I purchased the Sound City movie in the HD format a year ago. At the time I tried to display the movie on a 23" Apple Cinema Display. It would not play. It played on the laptop display only. It gave a dialog stating that other hardware was required to display the file.
At the time, I had seen the film in the theatre. So this particular issue, though it was annoying to discover it was not pressing, so I did not pursue a solution from iTunes.
Yesterday, I decided to rent "Why We Ride" from iTunes. This was the SD version. The download encountered an error. In my interrogation I tried launching Sound City HD while the 23" display was connected and was reminded that the movie would not play there.
Today, I tried to get support from iTunes to resolve this. And they did nothing for me. They stood firm regarding the length of time that had passed. I asked them to swap out the HD for the SD. No dice. All sales are final.
Apple if you are listening, this customer is done. I will never buy or rent anything from iTunes ever again.
It's just entertainment. There are many alternatives for obtaining content in the future.
I had the impression my Apple equipment was capable of displaying all the products in the iTunes catalog.
This is a hard lesson. But one well learned.