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where is my list of linked devices?

2023 Views 20 Replies Latest reply: Jun 21, 2013 10:44 PM by gail from maine RSS
  • gail from maine Level 6 Level 6 (10,075 points)
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    Jun 21, 2013 10:00 PM (in response to lda1971)

    Right, he's talking about the same option I directed you to, but which you have indicated is not appearing on your Account info screen.


    What is it that you are wanting to do with the Manage Devices in relation to your son's phone? What are you wanting to do here?





  • gail from maine Level 6 Level 6 (10,075 points)
    Currently Being Moderated
    Jun 21, 2013 10:17 PM (in response to lda1971)

    What do you mean by "Manage" the device. The Manage Device option only is there to remove a particular device from being be able to do automatic downloads or to be able to download items purchased under a specific Apple ID.


    It does not do anything else than that.


    So, I'm not sure what you are trying to manage here....





  • gail from maine Level 6 Level 6 (10,075 points)
    Currently Being Moderated
    Jun 21, 2013 10:44 PM (in response to lda1971)

    Yeah, sorry. I have no idea why the same information would not be showing on your iTunes account. You indicated that it showed up in the past? If it did, can you pinpoint anything that might have changed since the last time you were able to see it?


    Devices/Computers show up in this list when they are logged into iTunes or App Store on that device/computer with the Apple ID that you are looking under, and when logged onto that device or computer have either turned on Automatic Downloads for that Apple ID, or have downloaded past purchases for that Apple ID.


    So, in the screen shot I posted, you see that I have 2 devices and 2 computers listed. On the devices, I am logged into the iTunes & App Store with my Apple ID, and I have downloaded past purchases on each of them.


    On the computers, I have logged into iTunes with my Apple ID, authorized the computer for my Apple ID, and at various points have downloaded past purchases on them.


    Doing that, associates my Apple ID with those devices, and allows me to continue to download past purchases to that device or computer.


    The only reason I can think of why it would not show up is if I had never downloaded any past purchases, or had never had any Automatic downloads for my Apple ID occur on them. From the Apple Support page on Associating a Device (which, in turn, allows you to manange them - i.e., remove them from being associated with a particular device or computer):



    When you turn on iTunes Match or Automatic Downloads, or when you download past purchases on an iOS device or computer, that device or computer becomes associated with your Apple ID. This article describes how to manage these associations.


    I have italicized a portion of it to emphasize that you do not need iTunes Match for this. But you do have to either have "Automatic Downloads" set up on the device or computers you want associated, or you have to have downloaded past purchases on them. If you have done neither of these things on each device or computer that you want to manange, then you won't have any devices or computers in the Manage Devices list.


    That's pretty much all I can think of. But I would like to know if you have had this section appear in the past, and now it is not appearing. And if so, if you can think of anything that has changed since the last time you saw it....






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