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Why is iphone giving me "Unable to Download App" Error Message?

390 Views 1 Reply Latest reply: Jun 22, 2013 6:41 AM by jeremy_v RSS
SLW89 Calculating status...
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Jun 19, 2013 6:19 PM

I'm beyond frustrated. I cannot figure out why my iphone has been acting like this for several days. With any new app I purchase or update, it seems I get the same error message: "Unable to Download Application: 'So-So' could not be downloaded at this time" It then gives me the option of "Done" or "Retry."

 

I've done only a few things: I turned the phone off/on and I did a hard reset. I called tech support and they said I should default my phone back to new, which I really don't want to do.

 

Any suggestions??!!

iPhone 4S, iOS 6.1.3
  • jeremy_v Community Specialists Community Specialists (1,750 points)

    Hi SLW89,

     

    Thanks for visiting Apple Support Communities.

     

    The steps in this article can also help with the issue you're describing:

     

    Can't connect to the iTunes Store

    http://support.apple.com/kb/TS1368

    Troubleshooting on an iPhone, iPad, or iPod touch

    If you haven't been able to connect to the iTunes Store:

    • Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.

    • Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.

    Note : If connected to 3G, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.

    • Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.

    • Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.

    • Try resetting (turning off and then on again) your Wi-Fi router

    • If the issue persists, see troubleshooting Wi-Fi networks and connections.

    Note: All iPhone, and iPod touch models support 802.11b/g Wi-Fi networks. In addition, iPhone 4, and iPod touch (4th generation) support 802.11n Wi-Fi networks (2.4 GHz only).

    All the best,

     

    Jeremy

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