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TS4185: FaceTime for Mac: Troubleshooting FaceTime

Learn about FaceTime for Mac: Troubleshooting FaceTime

TS4185 Facetime problem

847 Views 3 Replies Latest reply: Jul 24, 2013 11:29 AM by ClaireMaria RSS
nicholaslond Calculating status...
Currently Being Moderated
Jun 20, 2013 3:55 AM

After a few minutes on Face Time the image of the other person freezes and the screen starts flickering and eventually goes green. The sound is fine. When I recall it works fine for a few minutes again and then the same thing happens. What is going wrong? Does anyone else have the same problem?

MacBook Pro (13-inch Mid 2010), iOS 6.1.4
  • braden85 Community Specialists Community Specialists (2,260 points)
    Currently Being Moderated
    Jun 22, 2013 9:26 AM (in response to nicholaslond)

    Hi there nicholaslond!

     

    I have an article here that can help you troubleshoot this FaceTime issue. The article can be found right here:

     

    FaceTime for Mac: Troubleshooting FaceTime

    http://support.apple.com/kb/ts4185

     

    Thanks for coming to the Apple Support Communities!

     

    Regards,

    Braden

  • ClaireMaria Calculating status...
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    Jul 24, 2013 11:27 AM (in response to nicholaslond)

    Hi,

     

    I am experiencing this problem too, in exactly the way that you have described here.  It has happened on a few occasions and on calls to different people.  When I use my iPhone 5 on the same Wi-Fi network, it works as normal, so I believe this issue to be isolated to my Mac.

     

    I would really appreciation an indication as to what might resolve this.

     

    Thanks,

     

    Claire

  • ClaireMaria Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 24, 2013 11:29 AM (in response to braden85)

    Hi Braden,

     

    I also followed the link that you shared with nicholaslond.  I went through the process of troubleshooting the FaceTime issue and it didn't resolve the original issue that I have with FaceTime (as per nicholaslond's description).

     

    Do you have any other ideas about how to resolve this?

     

    Kind regards,

     

    Claire

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