1 Reply Latest reply: Jun 22, 2013 12:28 PM by King_Penguin
ffreakshow Level 1 Level 1 (0 points)

i tried to download 9 songs, i got about 10 sec of each, how do i fix?? either the songs or my money back!!!!


iPod nano
  • 1. Re: i just tried to downloaded 9 songs, they didnt completely download. i got about 10 sec. from each, how do i get the rest of the song??? cause i sure as **** got charged for them!!1
    King_Penguin Level 10 Level 10 (95,230 points)

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes.

     

    If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).

     

    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.