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HT4743: Apple TV (2nd and 3rd generation): Purchasing and viewing TV shows

Learn about Apple TV (2nd and 3rd generation): Purchasing and viewing TV shows

HT4743 Problem viewing "purchased" TV show

386 Views 1 Reply Latest reply: Jun 25, 2013 6:22 AM by sterling r RSS
BobBobMcCarty Calculating status...
Currently Being Moderated
Jun 22, 2013 6:06 PM

I purchased Mad Men Season 6 several days ago and have watched several episodes.  Today, however, it does not show up in my "Purchased" TV shows.  Why?  How do I fix it?

Apple TV
  • sterling r Community Specialists Community Specialists (3,240 points)
    Currently Being Moderated
    Jun 25, 2013 6:22 AM (in response to BobBobMcCarty)

    Hello BobBobMcCarty,

     

    I was thinking that the purchase might be hidden.

    iTunes Store: Hiding and unhiding purchases

    http://support.apple.com/kb/ht4919

     

    Or perhaps the Apple TV is not signed in with the Apple ID that was used to purchase it.

     

    Sign in to the iTunes Store

    1. From the main Apple TV menu, choose Settings > iTunes Store.

    From: How to rent a movie from the iTunes Store on Apple TV

              http://support.apple.com/kb/ht1498

     

    If you check in the settings and you are signed into the iTunes Store on the Apple TV with the correct Apple ID, and you have also verified that the purchase is not hidden, then I would recommend contacting the iTunes Store support directly with this article: How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase found here http://support.apple.com/kb/ht1933.

     

    Cheers,

    Sterling

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