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snap crackle pop noices from iMac 27

9924 Views 130 Replies Latest reply: Apr 6, 2014 7:44 AM by Pitchy RSS
  • jon01721 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 17, 2013 11:52 AM (in response to Jorge@)

    Return it and get a replacement.  Just about everyone who got it replaced had no problems with the new one.  Applecare first told me to have it inspected/repaired by the local store but even the store told me to return it and order a new one within that initial 3-4 week return period.  Not worth messing with it.

  • Shane Hirschman Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 17, 2013 2:38 PM (in response to Jorge@)

    I made the mistake of thinking that the problem would get resolved with a firmware update, which unfortunately never came.

     

    If you have the speaker "pop" issue take care of immediately, so you can take advantage of the Apple Care support.

    Unfortanetly for me, my initial coverage lapsed, due to my hectic work schedule.

     

    However, I just signed up for the extended Apple Care and will have a technician come out tomorrow to "fix" the issue.

    They are bringing parts to replace the speaker, which I have a fealing won't solve the issue, according to the posts in the thread, but I'll at least be one step closer to a full replacement, which seems to be the only solution to this issue.

     

    What a hassle...

  • Piggi79 Calculating status...
    Currently Being Moderated
    Jun 20, 2013 7:59 AM (in response to Piggi79)

    No way! After few days even the replaced one has this problem!

     

    Am I the only one to have the same problem even with the replaced iMac?

     

    I don't want to ask for a replacement again, this is very annoyng me!!!

     

    I have just installed everything I need in this new iMac for the second time and I have to ask for a return once again (and I will stay again some days without computer...)

     

    I'm really really unhappy!

  • jon01721 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 20, 2013 8:02 AM (in response to Piggi79)

    You're not the only one.  Another poster on here had to go through a couple of them before the issue went away.  As much as it ***** I'd say replace it again.  These things are way too expensive for you to be willing to put up with an annoying popping noise. 

  • obikenobi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 20, 2013 8:02 AM (in response to Piggi79)

    Dude imma help you out.

    I had 4 replacements with all the same problems before receiving a good one.

    All You can do is return it and get another replacement or macbook pro. or wait for mac pro.

    So everyone who ask the same question... no there is not a easy solution.. apple needs to pay some f attention to this problem.

  • Piggi79 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jun 23, 2013 4:51 AM (in response to hifidawg)

    Well, I've just asked for a second replacement....

     

    Let's see if the next one will have the problem (cross fingers !!!!)

  • obikenobi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 23, 2013 4:51 AM (in response to Piggi79)

    Keep us posted.

    Hopefully you receive a good one.

     

    obi

  • Jorge@ Calculating status...
    Currently Being Moderated
    Jun 27, 2013 4:38 PM (in response to obikenobi)

    Hi Guys,

     

    thank you very much for your support! I brought the computer back to the reseller. I am now waiting for a new one. Hopefully....

     

    It was kinda weird experience, because those guys at apple service were looking at me like the computer has no problems at all, because they did not hear it. But I told them I do hear it and it disturbs me a lot during my work. After a good while they took it back still giving me the look like I am crazy... I would not expect this at Apple. Anyhow I will remain a big fan of Apple and their products!

     

    BTW I had the same troubles with iPhone 5. I bought it and after few weeks I had problem with power button. I have replaced it for new one and this one is okay - using it every day.

     

    I will keep you posted.

     

    Thank you again!

  • Shane Hirschman Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 27, 2013 4:46 PM (in response to Jorge@)

    My repairguy also looked at me with strange look, as if there is nothing wrong with the computer. With him, as well as Apple, I have had to explain in detail that popping noise is rather quiet, bit is definitely discernable... and furthermore, it should have definitely been noticed during Apple's quality assurance processes. Must not be affecting all batches apparently.

     

    The point is, there should be no crackles on pops on a computer of this calibre.

     

    My Apple rep went to consult with the his team of engineers to determine the next steps to hopefully repair or replace mine. Seems like only a replacment is the only fix at this point. I am having to go through the motions of repairs, until they can deem mine needs to be replaced.

  • Piggi79 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Jul 7, 2013 11:49 PM (in response to hifidawg)

    Hi guys,

     

    even the third iMac that I've juste received from Apple is afflicted by this problem...

     

    And what is worse is that I get some blue screens installing Bootcamp Apple drivers under Windows 7 on this machine (never happend before on the other two).


    I think I will ask for a refund and I will buy the next iMac model that will be commercialised in few months...

     

    What a mess!

  • Jorge@ Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 24, 2013 10:23 AM (in response to hifidawg)

    Hi guys,

     

    I just received the new iMac today. So far, so good... I hope this one is okay without cracks and noises. Crossed fingers... if any problems, I will definitely let you know.

     

    Looks like apple might have addresses this problem a bit...

     

    Thank you!

  • Shane Hirschman Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 24, 2013 12:25 PM (in response to hifidawg)

    I haven't had such luck with my machine. My Apple technicians keep trying to repair my machine, instead of replacing, even after I have cited the evidence on this forum that a full replacement is the only solution.

     

    Yet, they just scheduled a replacement of the motherboard, after the speaker replacement didn't work. I really dislike that they have to open up the iMac each time, which seems to almost damage the machine every time they have to remove the screen. It is a delicate operation and I hate seeing my machine disassembled with the risk of something else being damaged.

     

    They have mentioned that if replacing the logic board doesn't fix the issue, THEN they'll be looking at an entire replacement for me.

  • jon01721 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 24, 2013 12:31 PM (in response to Shane Hirschman)

    That's such crap that they're forcing you to go through endless repairs to diagnose this.  Better that they take your malfunctioning one as-is and send it to their engineering team to research (which is exactly what they did with mine, but I was in the 14-day return period).  I also agree that constantly opening the machine is less than ideal for a system that is so compactly built.

     

    I've had my replacement for a couple of months now and it has been flawless.  *knock on wood*.  Hope yours gets replaced.

  • Shane Hirschman Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 24, 2013 12:37 PM (in response to jon01721)

    Yeah, I was unfortunately out of the 14 day period, but as I mentioned earlier, I kind of dismissed the issue in the beginning, thinking it would've been fixed with a firmware update. My mistake to have thought so.

     

    Yeah, at this point, considering the machine will have been opened TWICE, I'm almost hoping the logic board replacement doesn't work, so I can have a new machine that hasn't been opened up by a third-party repair company that Apple keeps sending.

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