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Q: iphoto won't open because it is damaged or incomplete?

I recently got a new hard drive for my MacBook Pro and had to reinstall all of my programs. So far I haven't had any problems except with my iPhoto. When I click the application to open it, a small gray box pops up and says "You can't open the application iPhoto because it may be damaged or incomplete." I'm really hoping there's a way to fix it without having to delete the app and repurchase it. Let me know if you have any suggestions!

MacBook Pro (13-inch Mid 2010), iOS 5.1.1

Posted on Jun 12, 2012 7:45 PM

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Q: iphoto won't open because it is damaged or incomplete?

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  • by gbrowntrout,

    gbrowntrout gbrowntrout Mar 30, 2013 9:02 AM in response to LarryHN
    Level 1 (0 points)
    Mar 30, 2013 9:02 AM in response to LarryHN

    Well, it continues to say the same thing, "You can’t open the application “iPhoto” because it may be damaged or incomplete." When I tried to search for version 9.0, which when trying to load 9.1 updater it says I must load first, nothing for 9.0 comes up at all for iPhoto.

  • by LarryHN,

    LarryHN LarryHN Mar 30, 2013 10:18 AM in response to gbrowntrout
    Level 10 (85,441 points)
    Photos for Mac
    Mar 30, 2013 10:18 AM in response to gbrowntrout

    and exactly what happened when youy followed these instructions and used the iPhoto first aid window to rebuild?

     

    If you have 9.4.2 then you have the latest version - Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your iPhoto library

     

    LN

  • by gbrowntrout,

    gbrowntrout gbrowntrout Mar 30, 2013 10:46 AM in response to LarryHN
    Level 1 (0 points)
    Mar 30, 2013 10:46 AM in response to LarryHN

    Larry, thanks again for your kind help. What I described in the pervious post is what it said, after following your instructions, . It will not open at all, just the grey box pops up with the note, "You can’t open the application “iPhoto” because it may be damaged or incomplete."  I can not get to the point of backing up becuase when I follow your directlys, "Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your iPhoto library" it keeps giving the grey box. Thus my confusion... Is there more infromation I could retrive for you? If so, are their directions on how to do so, I do not consider myself to be very computer savy, but I can follow instructions to the "T". Thanks again!

  • by LarryHN,

    LarryHN LarryHN Mar 30, 2013 11:06 AM in response to gbrowntrout
    Level 10 (85,441 points)
    Photos for Mac
    Mar 30, 2013 11:06 AM in response to gbrowntrout

    Are you holding the option and command keys down until the iPhoto first aid window appears? If you are then you need to reinstall the iPhoto Application from its original source

     

    LN

  • by gbrowntrout,

    gbrowntrout gbrowntrout Mar 30, 2013 11:32 AM in response to LarryHN
    Level 1 (0 points)
    Mar 30, 2013 11:32 AM in response to LarryHN

    Let me ask you this, as maybe I am doing this wrong... I pushed down on both the option and command keys, then clickiing on iPhoto to launch it, maybe this is not the right way to do it... If not, how? Thanks.

  • by gbrowntrout,

    gbrowntrout gbrowntrout Mar 30, 2013 11:34 AM in response to LarryHN
    Level 1 (0 points)
    Mar 30, 2013 11:34 AM in response to LarryHN

    I ahve tried several different combinations now, including hold both down and highlighting the iPhoto icon in the dock and clicking on Open, none are working, all produce the grey box...

  • by LarryHN,

    LarryHN LarryHN Mar 30, 2013 11:40 AM in response to gbrowntrout
    Level 10 (85,441 points)
    Photos for Mac
    Mar 30, 2013 11:40 AM in response to gbrowntrout

    The correct way is to depress and hold the option and command keys and launch iPhoto (clicking on the icon in teh Dock or double clicking on the application in your applications folder. If this does not bring up the iPhoto First Aid window then you need to reinstall the iPhoto Application from its original source

     

    LN

  • by gbrowntrout,

    gbrowntrout gbrowntrout Mar 30, 2013 12:25 PM in response to LarryHN
    Level 1 (0 points)
    Mar 30, 2013 12:25 PM in response to LarryHN

    looks like I need to reload the entire application! Man is this frustrating. Thanks... I will update once I have done that again. I just reloaded all of the applications on the ILife CD 2 days ago, where this problem started!

  • by gbrowntrout,

    gbrowntrout gbrowntrout Mar 30, 2013 12:49 PM in response to LarryHN
    Level 1 (0 points)
    Mar 30, 2013 12:49 PM in response to LarryHN

    Amazing sequence of issues. I just popped the iLife disk back in, the one that Apple support recently sent to me, and the one I used to reload the programs the other day, and now it say that the certificate is expired!!!! Ahhhh! I have a call in to a supervisor at Apple, the one who sent me the disk, and will see what he has to say! Amazing that such a simple thing can be so difficult and frustrating to deal with. All of my Expedition photos from the last two winters in Mongolia are not gone off this computer, and the back up is in Minnesota, where I am not! Thanks for your help!

  • by Old Toad,

    Old Toad Old Toad Mar 30, 2013 1:49 PM in response to gbrowntrout
    Level 10 (141,552 points)
    Mac OS X
    Mar 30, 2013 1:49 PM in response to gbrowntrout

    That's normal for that disk. Did you try continuning with the installation inspite of the message?  If you can't reset the Mac's date to sometime before November of 2010 and try again.  You'll have to turn of internet time syncing to do this.

    iLife11install2.png

     

    OT

  • by velocityculture,

    velocityculture velocityculture Jun 23, 2013 8:06 AM in response to gg10192
    Level 1 (0 points)
    Jun 23, 2013 8:06 AM in response to gg10192

    I just got a new Air Jun 22, 13 and I have a corrupted or damaged iphoto.  The white circle with a slash through it.  I tried downloading the update from the site thinking maybe that would correct the corruption and it says "you must have 9.1 installed for this update."  Well of course you do but I thought it would recognize the corrupted presence and overinstall it.  but no go.  Anybody have brilliant ideas on this fix?  I literally just opened my computer and run it through its first start up?

  • by LarryHN,

    LarryHN LarryHN Jun 23, 2013 8:13 AM in response to velocityculture
    Level 10 (85,441 points)
    Photos for Mac
    Jun 23, 2013 8:13 AM in response to velocityculture

    reinstall from the purchases list in the App store - you may have to accept the Application first if you have not doen that yet

     

     

    LN

  • by velocityculture,

    velocityculture velocityculture Jun 23, 2013 8:44 AM in response to LarryHN
    Level 1 (0 points)
    Jun 23, 2013 8:44 AM in response to LarryHN

    Duh...thanks so much.  Unfortunately it didnt refresh the icon but the program opens now.  I will start populating it now.  Thanks!

  • by obrie540,

    obrie540 obrie540 Jul 7, 2013 7:57 PM in response to Terence Devlin
    Level 1 (0 points)
    Jul 7, 2013 7:57 PM in response to Terence Devlin

    So when I try to buy Iphoto for $15 on the app store a message pops up "Iphoto can't be installed on Mac HD because Mac OS X version 10.7.5 or later is required. Currently I have a

     

    Mac OS X Version 10.6.8

    Processor: 2.4 GHz intel core 2 duo

    Memory: 2 GB 667 MHz DDR2 SDRAM

     

    I got my machine in 2008. And have some ihpoto pictures on there from 2011 and would like to get them. However I am having this "You can't open the application iPhoto because it may be damaged or incomplete." Message and was wondering what my options are? I am not extremely good with computers but I assume I need to get an update in order to aquire the pictures???

     

    Thanks,

     

    Jack

  • by Terence Devlin,

    Terence Devlin Terence Devlin Jul 7, 2013 11:35 PM in response to obrie540
    Level 10 (139,582 points)
    iLife
    Jul 7, 2013 11:35 PM in response to obrie540

    You need to reinstall the app from the disk that came with your computer and then run software update.

     

    To re-install iPhoto

     

    1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)

     

    2. Download it from the App Store to reinstall It's on your Purchases List there.

     

    For older versions that have been installed from Disk you'll need these additional steps:

     

    2a: On 10.5:  Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.

     

    2b: On 10.6: Those receipts may be found as follows:  In the Finder use the Go menu and select Go To Folder. In the resulting window type

     

    /var/db/receipts/

     

    2c: on 10.7 or later they're at

     

    /private/var/db/receipts

     

    A Finder Window will open at that location and you can remove the iPhoto pkg files.

     

    3. Re-install.

     

    If you purchased an iLife Disk, then iPhoto is on it.

     

    If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.

     

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