4 Replies Latest reply: Feb 27, 2014 8:33 AM by NacaciaBO
aziz_sadoon Level 1 Level 1 (0 points)

my account is disable


iPhone 4, iOS 6
  • 1. Re: my account is disable
    AnaMusic Level 9 Level 9 (57,005 points)

    Contact iTunes Customer Service and request assistance

     

    Use this Link  >  Apple  Support  iTunes Store  Contact

  • 2. Re: my account is disable
    macbookacer Level 1 Level 1 (0 points)

    My ipad got disable and all i did was wait one hour and it was back to normal.

  • 3. Re: my account is disable
    Jehad bokhari Level 1 Level 1 (0 points)

    r they normally answering fastly or taking a days

  • 4. Re: my account is disable
    NacaciaBO Level 1 Level 1 (10 points)

    There are several reason why is an account has been disabled by Apple, like due to fraudulent activity or an order dispute from your financial institution. To re-enable your account, please contact their Account Security team for the verification and re-enabling process.

     

    To contact an Account Security Advisor, follow these steps:

     

    1) Go to https://expresslane.apple.com

     

    2) Choose: iTunes > iTunes Store.

     

    3) Click Account Management, and click Lost or Forgotten Apple ID password.

     

    4) Choose your country from the pull-down menu, and click Continue.

     

    5) On the Solutions page, choose to Talk to Apple Support Now, Schedule a Call Later, or Call Apple Support Later.

     

    6) Enter your contact information, and click Continue. You'll see a confirmation page that includes a case ID number.

     

    You can also call United States AppleCare technical support at 1-800-275-2273. If you call, ask to speak to the Account Security team and they will verify your identity.

     

    To find the right phone number for other country, see this article:

     

    Apple ID: Contacting Apple for help with Apple ID account security

    http://support.apple.com/kb/HT5699