Currently Being ModeratedMay 7, 2013 5:52 PM (in response to dr.felix)
Sorry to hear about your MBP. Hope everything works out for you.
Unfortunately buying AppleCare is a must when buying a laptop from Apple or any other premium brand nowdays. I hate to fork over $300+ after spending $2000+ on a computer that should last at least 5 years but this is the world we live in today. And since the computer industry refuses to create a recall program for faulty parts like the car industry we are forced to buy expensive warranties and argue with the computer manufacturer when something in their product breaks.
Currently Being ModeratedMay 7, 2013 6:38 PM (in response to lenn5)
OK bit of an update, and it's a positive one. Apple have come to the party on the replacing the logic board, I just have to pay for the labour to install so my bill has gone from over $1500.00 down to about $350.00. Whilst it is not ideal getting a logic board replaced on a less than 2 year old laptop, I'm happy that they backed up there products with what I feel is a good resolve. People it is worth contacting them and expressing your displeasure and you may find it fruitful in the long run!
Currently Being ModeratedMay 8, 2013 12:54 AM (in response to lenn5)
I hate to fork over $300+ after spending $2000+ on a computer that should last at least 5 years but this is the world we live in today.
Well, you don't happen to accept to live in a guilty world, do you?
We *shouldn't* live in a world that is dishonest; a fault is a fault, there's nothing to excuse.
Currently Being ModeratedMay 8, 2013 2:54 AM (in response to dr.felix)
Did you go to an Apple store to speak to them about your issue or did you phone Apple Care?
I phoned Apple Care yesterday hoping they could put me through to someone that I could make a formal complaint to and the Apple representative said the most official way to make a complaint is the feedback page http://www.apple.com/feedback/
I left the feedback, but a message pops up saying that Apple aren't able to personally respond to all feedback, so there is no guarantee that anyone will even get back to me about my faulty logic board.
Currently Being ModeratedMay 17, 2013 4:39 AM (in response to lenn5)
Unfortunately, the feedback page has such volume that it's unlikely that your concern will be handled to your satisfaction.
Courteously but firmly insist on a specific person to resolve the problem, preferably a manager.
It's in everyone's best interest to come up with a solution.
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Currently Being ModeratedJun 19, 2013 8:06 AM (in response to Keith Walsh)
I brought MBP 13 laptop in OCT 2011, till date it was working fine. Two days before when i started my mac after booting i saw flickering on display. This has happened for the first time. So i immediately carried out shut down operation. After that i tried to restart my mac but display went on to show blank (black) screen. Then i immediately took MBP to Apple authorized RGL service centre they charged around $50 for diagnosis which i paid in advance as my MBP is out of warranty. After diagnosis service guy told me that display is ok but power supply from Logic board to display is affected and i need it to replace logic board which will cost me around $600. This it totally unacceptable. This service guy has no answer to my question, Why this has happened? He only went on to say again and again that i should have taken extended warranty cover. We get this specific complaints about this product regularly. Even i noticed, in last two days i saw 3 -5 person with the same problem with their MBP 13. That means its a manufacturing defect. I even searched on the internet regarding MBP 13 logic board problem and i noticed there are many people having same problem with their MBP13.
What should i do now? Does it have any alternate solution. Or Should i file a case in consumer court?
Currently Being ModeratedJun 19, 2013 8:24 AM (in response to Siddharthdes)
I have good news for fellow MacBook users. I recently had my logic board fail on my MacBook Pro 13 and was quoted £391.20 by Apple to replace it. I bought the laptop in October 2010, so it is outside of warranty. But I contacted citizens advice in the UK and they informed me that Apple had breached the Sales of Goods Act 1979, as they had sold me a product that is "not of satisfactory quality."
I was told to write a letter to the store from which I purchased the laptop, which in this case was an Apple Store. I sent the letter requesting a repair, replacement or refund to the manager of the store. I had to contact them via telephone a couple of times to chase it up, but eventually the manager contacted me and said they would repair the laptop for free.
I'm not sure if this will work in other countries, but it's worth looking into sales of goods regulations and consumer law. In the UK "not of satisfactory quality" is flexible, as it is "deemed by a reasonable person." But no reasonable person would spend £999 on a laptop that would only last two and a half years.
Good luck. You never know, Apple might do the work for free if you complain enough and to the right people. It's less bother for them to just repair it.
Currently Being ModeratedJun 22, 2013 11:43 AM (in response to SilasJoel)
I have the exact same problem. My MacBook Pro A1286 is sitting in the Watford Apple store at the moment while I am trying to figure out how I can get around them and not pay the £480 plus VAT to get the logic board replaced.....
could you please tell me what you said to the people at the Citizen's Advice Office? I am going to try them. Did you have to show them anything to support your case? Did you have a report from Apple service on the issue before you contacted Citizens Advice?
Thank you very much in advance for your help :)
Currently Being ModeratedJun 23, 2013 11:44 AM (in response to Attila.T 1985)
So the first thing I did was take my laptop to the Apple store that I bought it from. They diagnosed the logic board fault and quoted £391.20 to replace it. I then came away with my laptop in the hope that I could find somewhere cheaper. It turns out that Apple were the cheapest, as the parts have to come from them.
I spoke to a few friends and one told me to call trading standards/citizens advice. When I called them they asked for the details of the case, the total cost paid, the problem with the laptop, purchase date, etc. They then told me about some regulations, for example, the Sales of Goods Act 1979 and how Apple had breached that by selling me a product that is not of satisfactory quality. The advisor told me to write a letter to the store that I purchased the laptop from and ask for a refund, replacement or repair.
It took a while for Apple to get back to me, as they had handed my letter over to their legal department. Eventually I had a call from the manager saying "legally they are not obliged to do anything, because the fault didn't exist at the time of manufacture." This contradicted what I had been told by Citizens Advice, but it didn't matter because he said they would fix the laptop for free anyway. I didn't call Citizens Advice again to see if what the manager said was true, but I suspect that it's more likely that Trading Standards know better, as they deal with this kind of thing everyday!
I called Trading Standards on this number 08454 04 05 06. My only contact with them was by calling this number.
Explain to them your problem and they can advise you better than I can. Good luck.
Currently Being ModeratedJun 23, 2013 12:43 PM (in response to SilasJoel)
Unless you're willing to pay full price for Apple repairs, which can range from $300 on up, the best results seem to come from two routes: (1) individual Apple employees or Genius Bar staff who offer repairs gratis, and (2) upper level management who cut through the red tape to solve a problem.
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Currently Being ModeratedJun 23, 2013 2:42 PM (in response to SilasJoel)
Thanks for the detailed reply, it was helpful. Well, I still don't get how it's possible that people get charged differently. Anyway, that's not important.
The question is really, if apple agrees to fix my notebook, would they put another logic board with the same crap gpu back? You know what I mean? Would that get fried again and again and again? Or would they finally replace it with an updated gpu that would not fail in three months lets say?
I found a company on eBay who repairs logic boards and they use the updated version of the gpu. That is what they say anyway. They seem legit.
This is a part of their service's description:
"Brand New Updated Chipset Repair - (only option we recommend for Macbook Pro Nvidia Models) This is the same procedure as the above 'Advanced Repair' but in addition we re-fit a Brand New Updated GPU Chipset that has been purposely produced by Nvidia to replace the Faulty GPU Chipset fitted to the Macbook Pro Nvidia Models. The normal cost of this service is £169 + £11.95 Return Post (UK)"
Currently Being ModeratedJun 23, 2013 3:50 PM (in response to Attila.T 1985)
There's no guarantee that your failed unit will remain in good repair once your warranty has expired. In some cases, it will - but if your unit has a basic problem from the start, the issue will reappear. Usually, the problem results from two things: users who use their MBP at very high temperatures (200 degrees F) and/or have units with logic/graphics boards that have soldering issues. You still have a measure of control under the first situation, but things may be less predictable under the second.
In this kind of situation, Applecare is a good investment.
<Edited by Host>
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