I don't know why everyone raves about Apple support. My daughters ID got disabled. Call over and over, same old crap, ID never restored. Last time got disconnected after a half hour of crap, and of course they didn't call me back on my alternate. The people at tech support can't even explain the whole Apple ID/Itunes/Icloud crap. Its all ridiculously stupid. If the samsung got better reception, I would be ditching this Itunes dumbhead crap in a hurry. Hate it. And all my Apple friends say I don't know what I am talking about because they have not had issues yet. When they do, they will join me. If your ID is disabled, it will be just dumb luck if you get it restored.