Skip navigation

Mail: attachment missing

4851 Views 13 Replies Latest reply: Sep 6, 2013 11:18 AM by Cowicide Moo RSS
HubertA Calculating status...
Currently Being Moderated
Nov 3, 2011 1:26 AM



I received a mail with 2 attachments. After opening the mail, there is only 1 attachment.


The person wrote me that he added a docx fact sheet. This attached document is invisible.


When looking in the e-mail source, the docx attachment is there as a uuencoded part of the e-mail.


Why is this not visible ?


How can I get this attachment ?


The problem is urgent.


Thanks a lot.


Hubert Anemaat

iMac 10,1, Mac OS X (10.6.7)
  • Eric Ross Level 6 Level 6 (11,650 points)
    Currently Being Moderated
    Nov 3, 2011 2:42 AM (in response to HubertA)

    Do you have Microsoft Office 2008 or 2011 installed on your Mac, it will need to have a valid program to open the file that could bet the reason for mail not showing the file. 

  • AjEG Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 20, 2012 9:02 AM (in response to HubertA)

    I am having the same kind of random attachment missing problems I've seen reported here and elsewhere in the Apple support forms. I can see the attachment code in the 'View > Message > Raw Source' menu. Below is the code leading up to the attachment code...



    Content-Type: application/; name="soup schedule.xls"

    Content-Description: soup schedule.xls

    Content-Disposition: attachment; filename="soup schedule.xls"; size=16448;

              creation-date="Fri, 20 Jan 2012 16:18:33 GMT";

              modification-date="Fri, 20 Jan 2012 16:18:33 GMT"

    Content-Transfer-Encoding: base64


    @Hubert: I could not find an 'Archive > Save Attachments' menu anywhere - where is that option/menu?


    It would really be nice if this problem would have a better fix. I have noticed that if I quit Mail and launch it again that the attachment shows up in the email but still does not show up in the attachment column in the message list view.


    Any help or further insight into what's going on would be apprecaited.


    Apple Mail 4.5 (1084), OSX 10.6.8 connecting to web hosted MS Exchange 2007

  • Hubet Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 20, 2012 11:46 AM (in response to AjEG)



    Yesterday I discovered the source of the problem: a bug in Microsoft's Hotmail: ContentType is wrong when having an inline image in the mail and an attachment.


    When you receive this type of mail from a hotmail account, you do not see the attachments.

    Solution: double click on the message: pulldown menu: View: Message: Raw Source. Then Pull down menu: File: Save Attachments.


    Sorry. In Dutch it is Archive i.s.o. File or in dutch Bestand.


    It helped me.




  • Marco Meneghello Level 1 Level 1 (10 points)
    Currently Being Moderated
    Feb 13, 2012 8:12 AM (in response to HubertA)

    Thank you, your advice saved my day... :-)

  • DLWorldCitizen Calculating status...
    Currently Being Moderated
    Sep 2, 2012 4:14 AM (in response to Hubet)

    Thanks, your solution (below) helped me enourmously!

    1. double click on the message:

    2. pulldown menu: View: Message: Raw Source.

    3. pulldown menu: File: Save Attachments.

  • rgadenver Calculating status...
    Currently Being Moderated
    Oct 2, 2012 4:08 PM (in response to HubertA)

    I've been successful in using the Rebuild menu item under Mailbox.  I'm using imap and this appears to force retrieval of the emails again and then the attachment shows up.

  • EChrisDenney Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 8, 2012 10:52 AM (in response to rgadenver)



    This solved my question. Thank you!

  • ferdinandfromgansbaai Calculating status...
    Currently Being Moderated
    Dec 10, 2012 11:43 AM (in response to HubertA)

    I tried the same on a number of emails I received from the same Hotmail account.

    And nope it does not work. Yes I can see the Raw Source code that means little to me. But the File: Save Attachments is greyed out.

    And I know there are attachments - I communicated with the sender and with other recipients - using Windows and they can see and read the attachments.

    Any Alternatives?

    Just for info - This sender uses Hotmail and include very irritating moving pictures in his mails. I asked him not to but he insists as its makes in beautiful in his words.

  • Mark Tilley Level 2 Level 2 (300 points)
    Currently Being Moderated
    Jun 23, 2013 8:10 PM (in response to HubertA)

    My work-around for this issue (missing attachments from hotmail users) is to view the email in Safari (iClound) where the attachments are there and open/download them from there.

  • JeremyRYoung Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 26, 2013 8:06 AM (in response to HubertA)

    I get this problem repeatedly - the mail appears in Mail but without the attachment. Bizarely the attachments are there when I check in Mail on my phone. So, my workround is to forward the emails to myself from my iPhone (which usually works) or to save them to dropbox from the phone then pick them up on the computer (which always works).

  • Cowicide Moo Level 1 Level 1 (25 points)
    Currently Being Moderated
    Sep 6, 2013 11:18 AM (in response to Hubet)

    Wow, so this is still happening even with a non Apple email service provider and the new Hotmail called "Outlook" or whatever.  I guess Miscrosoft isn't concerned with their "bug" because they hope it just makes Macs look bad or something.  Only makes MS look bad to me by being non-standard.  No other email service has ever caused this issue, only when I get email from Microsoft Hotmail/Outlook.  I hate you, Microsoft.


    Your advice worked perfectly.




    1) Open email message


    2) From menu bar choose - View: Message: Raw Source.


    3) From menu bar choose - File: Save Attachments.



    All the attachments are saved onto the Desktop (despite Microsoft).


    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -



    The alternative was to use the webmail version of my email service and the attachments were there.



    BTW: This was with Mac OS X 10.6.8 and latest Apple Mail for 10.6.8 as of 09-06-2013


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.