Currently Being ModeratedJun 23, 2013 11:52 AM (in response to paolofromhagenberg)
When you turned on the MacBook Air, what did you see on the screen? If you saw an Apple logo with a progress bar, the SSD was damaged. However, the flash storage doesn't cost €650, so everything is a bit strange.
To report problems about Apple Retail Stores, the best way is to contact with Apple through this link > http://www.apple.com/it/retail/feedback Maybe you won't get an answer, but you can be sure that Apple reads your feedback and Apple will do things to improve the Apple Retail Store experience
Currently Being ModeratedJun 23, 2013 3:18 PM (in response to mende1)
apple logo with spinning wheel. But as I wrote, the SSD was not damaged and I checked the logs of the physical device where I found *zero* faults. That SSD is working right now. I have no idea if the price is right.
Now that you mention this link, that's the one I originally wrote to. I did not get an answer. Lead me not to always believe people do things but don't tell. I posed an issue grave in nature and I think it warrants an answer. If answers don't come I will simply escalate the diffusion of this until it makes enough noise that Apple decides to respond. It's a brute-force approach, but proven to work.
Currently Being ModeratedJun 23, 2013 5:27 PM (in response to paolofromhagenberg)
"I will simply escalate the diffusion of this until it makes enough noise that Apple decides to respond."
I'm sure that the escalated diffusion will be noisy. People are human, and they make mistakes. We're so sorry to tell you this. It's obvious that you want a large financial settlement because someone made a mistake that didn't cost you anything. Diffuse at your pleasure.
Currently Being ModeratedJun 23, 2013 10:46 PM (in response to carl wolf)
I agree, but maybe our experiences are different and this case is not about a lost soul who make a small mistake. It's a mistake that could very well happen daily in that place and hit all the old techno-ignorant people with not-faulty SSDs and other non-issues.
This is what I want Apple to clear up. I am European and over here we don't sue each other for any flimsy issue just because the other is cash-rich. So, no I am not looking for any financial settlement. What I want is an answer.
About the case in point, I have actually averted the problem and it did cost me some time and pain. I write here to avoid the repetition. I will increase the volume until someone turns around ".... what's this awful noise?..."
Currently Being ModeratedJun 24, 2013 2:02 AM (in response to paolofromhagenberg)
"What I want is an answer."
People are human, and they make mistakes.
Currently Being ModeratedJun 24, 2013 10:30 AM (in response to carl wolf)
*very strange - I replied this morning but the reply is not here. Here we go again*
people do make mistakes, but there are different kinds. In general we don't link airline pilots to make mistakes, but we're ok if the cleaning staff at the airport missed some dust in the corner. In this instance we have skilled personnel, trained to high standards, working in a corporate store of the top consumer computers supplier in the world. They made a mistake that I, a simple user, spotted in 1 minute. Add the country context (which I know quite well) and allow me to make a hypothesis that the mistake is something more.
What I am seeking is an answer and perhaps some action on the part of Apple. What I am not seeking is any kind of financial settlement.
The issue did cost me some time and it is possible that in that store there is a long list of tech-ignorants that get working parts replaced in their Macs daily. This is what I expect a serious company such as Apple to do. I am sure that they are listenting intently as such an issue carries a huge potential damage to their image if it hits the press. This is why I first wrote to them, now I write here, a public place, but mostly frequented by techies and aficionados of the brand. My intention is not to make a fuss, it's to get it fixed.