1 2 Previous Next 29 Replies Latest reply: Jun 24, 2013 2:13 PM by scottcunni Branched to a new discussion.
scottcunni Level 1 Level 1 (0 points)

Okay so I have spent the last week searching thru fixes to this issue and have not found any. I have a handful of songs and videos that will not upload to Icloud, I get the message "this item is inelgible for icloud". These have all been purchased thru Itunes under a different Itunes ID but yet over 750 other songs I downloaded under that same ID uploaded just fine. I stopped using that ID last year and now use a different one.

 

I have tried to create a AAC version but i get the message "protected files cannot be converted to other formats. I have tried to delete out of my library and in the folder on the hard drive create a mp3 version of the song but it will not upload.

 

Any suggestions ??


MacBook Air, OS X Mountain Lion (10.8.2)
  • 1. Re: Inelgible for Icloud
    Csound1 Level 8 Level 8 (35,445 points)

    You mean iTunes, iCloud does not store your music.

     

    Ineligible item include protected items, songs that have a low sampling rate (96K or less) songs that are over 200MB, I'll find the complete list and post it here.

     

    http://support.apple.com/kb/ts4054

  • 2. Re: Inelgible for Icloud
    scottcunni Level 1 Level 1 (0 points)

    yes sorry, im frustrated, Itunes not Icloud. The songs are 128kbps as are alot of my songs that uploaded just fine.

  • 3. Re: Inelgible for Icloud
    Csound1 Level 8 Level 8 (35,445 points)

    Check all the requirements, not just the sample rate.

  • 4. Re: Inelgible for Icloud
    scottcunni Level 1 Level 1 (0 points)

    Sorry but as i stated in my original post, these songs are protected but I purchased them thru Itunes. Most of the ones I purchased have matched just fine with the exceptions of the ones I can not get to match. The others are also protected but matched and uploaded just fine

  • 5. Re: Inelgible for Icloud
    scottcunni Level 1 Level 1 (0 points)

    and also it is not inelgible for itunes, the error I get is inelgible for Icloud.

  • 6. Re: Inelgible for Icloud
    Csound1 Level 8 Level 8 (35,445 points)

    Go to iCloud then and check your music, post back when you find it.

  • 7. Re: Inelgible for Icloud
    scottcunni Level 1 Level 1 (0 points)

    <Edited by Host>

  • 8. Re: Inelgible for Icloud
    pvonk Level 6 Level 6 (13,685 points)

    Music isn't stored in icloud.  It's stored in the itunes store where you can download it as often as you want, as long as it is still available in the store.

     

    Music doesn't back up to icloud, you can't sync music to your storage area in icloud.  What you can do is subscribe to itunes match and upload your songs to the match servers.  Are you using itunes match.  If so ...

     

    Try posting in the iTunes Match forum, you'll probably find more knowledgeable folks there.

     

    https://discussions.apple.com/community/itunes/itunes_match

  • 9. Re: Inelgible for Icloud
    scottcunni Level 1 Level 1 (0 points)

    So I keep getting replies from people that state music isnt stored in the cloud ? Okay then why is it everywhere you read on Apple site that states music in the cloud ? Why when I right click on a song it states "add to cloud" The cloud is a server, we all get it. Its not an imaginary fluffy cloud floating around in the sky with all my data, duh...but stop repsonding to me like your helping me stating that music is not stored in the cloud. It clearly states to upload to iCloud.

     

    So if you can not help me with this do not respond unless you really know what your talking about.

     

    I get an email from someone last night responding to this string, but yet it does not show up here stating the same thing. Do you not read Apple's web site ? Have you not clicked on the Match tab in iTunes and see the statement your iTunes library is now availabe in iCloud then right underneath it states X amount of songs are now available in iCloud.

     

    like the guy Csound1 that clearly stated this:

     

     

     

    You mean iTunes, iCloud does not store your music.

     

    Ineligible item include protected items, songs that have a low sampling rate (96K or less) songs that are over 200MB, I'll find the complete list and post it here.

  • 10. Re: Inelgible for Icloud
    Roger Wilmut1 Level 9 Level 9 (65,525 points)

    Songs you purchased from iTunes can be re-downloaded to your other devices provided they are signed into the same account.

     

    Songs purchased some time ago will be 'protected' which means they can only be played or re-downloaded on devices signed into the same account. Protected songs cannot be converted to another format.

     

    Songs purchased more recently are labeled as 'purchased' the the restrictions on 'protected' songs do not apply.

     

    Protected songs purchased with a different account cannot be played on the account in use.

     

    'iTunes Match', which has to be subscribed to, is meant to handle songs you have which you did not purchase in iTunes, e.g. ripped from your CDs. If the same song is in the Store it is listed as 'matched' and can be downloaded. If a song is not in the Store it can be uploaded to the 'cloud' (not 'iCloud') and stored there to be accessed from other devices.

     

    Protected purchases belonging to a different account cannot be 'matched'. From what you say in your original post this appears to be the issue.

  • 11. Re: Inelgible for Icloud
    Csound1 Level 8 Level 8 (35,445 points)

    scottcunni wrote:

     

     

    like the guy Csound1 that clearly stated this:

     

     

     

    You mean iTunes, iCloud does not store your music.

     

    Ineligible item include protected items, songs that have a low sampling rate (96K or less) songs that are over 200MB, I'll find the complete list and post it here.

     

     

     

    For the record I know how to spell ineligible, scotticunni writes quotes that suit his viewpoint and then pretends that they are from me.

     

    As I detest liars I will leave it up to you guys to deal with him but know who you are dealing with.

  • 12. Re: Inelgible for Icloud
    scottcunni Level 1 Level 1 (0 points)

    Roger,

    to your statement

    Protected songs purchased with a different account cannot be played on the account in use- yes it can because im presently doing it with over 750 other songs also purchased on a different iTunes account.

     

    Dont worry, I have this issued resolved. I contacted Apple care and Viola, everything is working great.....with no issues now.

  • 13. Re: Inelgible for Icloud
    scottcunni Level 1 Level 1 (0 points)

    oh Csound1 it must really pain you to  have someone prove you wrong as i did. It clearly shows your lack of knowledge when it comes to iTunes, matching and well probably just about everything else.

     

    Everyone can clearly see your misrepesentation of your knowledge in your first couple responses and funny how others were removed to not show your ignorance.....

     

    I find it amusing that even in iTunes when you right click a song it asks you "send to cloud" but yet you want to say songs dont go to the cloud......what ever "your" idea is of cloud...mine is a server where all my data is stored....your idea it seems is the big fluffy things that float around in the sky.......

     

    peace out homey......

  • 14. Re: Inelgible for Icloud
    Csound1 Level 8 Level 8 (35,445 points)

    Your inability to spell the word ineligible gives you away, you consistently get it wrong. So when you post stuff like this:

     

    Re: Inelgible for Icloud

     

    And then pretend that it came from me everyone can see your BS.

     

    I'm not your homey either.

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