2 Replies Latest reply: Jun 24, 2013 9:48 AM by pvonk
kirstenlaine Level 1 Level 1 (0 points)

I've already reset network settings and checked wifi connection on another device. Any ideas?

  • 1.
    matt00 Community Specialists Community Specialists (3,790 points)

    Hey kirstenlaine,



    Thanks for the question, and welcome to Apple Support Communities.


    I understand that you are having issues connecting to Wi-Fi networks with your iPhone 5. The following resource may lead to a resolution:


    iOS: Troubleshooting Wi-Fi networks and connections



    Unable to automatically connect to Wi-Fi


    - Avoid giving your Wi-Fi network a common name.

         - Some wireless routers are preconfigured with a common SSID (network name) such as "wireless" or "default."

         - If your desired Wi-Fi network has a common SSID, try changing the SSID to something unique2.


    - If your desired Wi-Fi network has a unique SSID, reset network settings by tapping Settings > General > Reset > Reset Network Settings.

         - Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.





    Matt M.

  • 2. Re: iPad won't connect to known wifi network.
    pvonk Level 6 Level 6 (13,685 points)

    "won't connect" doesn't tell us much.  Are you getting the router's name listed when in settings>wifi?  If so, what happens when you choose it?  Is there a password involved?  Any thing else you can tell us?