Sammi-Leigh

Q: Problems downloading a television series from iTunes

I have had problems downloading a tv series from iTunes. I have been looking everywhere for info on how to retrieve non-corrupted versions of two of the episodes... no joy!

I have the most up to date version of iTunes. I have clicked on the 'Check for available downloads in the Store menu' and it just tells me that the two episodes can't be downloaded as they are corrupted.

Can someone please help me???!!!

iPod touch, Windows 7

Posted on Jun 22, 2013 6:06 AM

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Q: Problems downloading a television series from iTunes

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  • by brenden dv,Helpful

    brenden dv brenden dv Jun 24, 2013 9:25 AM in response to Sammi-Leigh
    Community Specialists
    Jun 24, 2013 9:25 AM in response to Sammi-Leigh

    Hi Sammi-Leigh,

     

    If you are having issues downloading TV episodes from iTunes due to a corrupt file error message, you may need to delete the partially downloaded files (the portion that is most likely corrupt) and redownload them. The following article may be helpful:

     

    iTunes Store: "Error (-50)" when downloading purchased content

    http://support.apple.com/kb/TS1583

     

    Regards,

    - Brenden

  • by Sammi-Leigh,

    Sammi-Leigh Sammi-Leigh Jun 24, 2013 10:04 AM in response to brenden dv
    Level 1 (0 points)
    Jun 24, 2013 10:04 AM in response to brenden dv

    Hi Brenden,

     

    Thanks so much for taking the time to help. I've gone through the details as suggested on the articles you've sent links to. Strangely, even though both episodes appear in my iTunes Library as unusable files, neither are listed under iTunes on my hard drive. In other words, nothing to delete.

     

    I will keep hold of the links you've sent in case I have similar problems in future.

     

    I have sent screen grabs, etc to Apple Support further to finding out how to report a problem and it looks like they're investigating. Its frustrating though.

     

    Thanks again for trying.

     

    Best wishes,

    Sammi-Leigh