Skip navigation

"Other" data (iPhone) - How do I remove this junk?

1183904 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • Arsalankingston Calculating status...

    <Edited by Host>

  • Lawrence Finch Level 7 Level 7 (24,500 points)

    I doubt that jailbreaking your phone to do this is a good approach.

  • brettmcm Level 1 Level 1 (0 points)

    I did a reset all data from the phone, started the phone all over put in all my info and did a restore back up from icloud. I was at 10G of other and 100 mb of memory left. After the restore 8.6G 3 hours later right back to the 100mb without doing a thing. I am so sick of Apple. They charge you for every little tiny thing. How come there is no fix for this? No answer in the FAQ's section? THey don't even acknowledge it. I've had an iphone since the first week they came out and this was never a problem till the introduction of icloud. Now it is a plague that they continue to ignore and it will jump from old phone to new phone from your back up. I even paid an extra $40 a year for additonal storage and it just fills that up as well. What a rip off. Apple's rep was no viruses here. What's the difference? At least microsoft has a free fix for viruses. How many years has this gone on now? Not ONE word from apple and if you want to talk to them about it? That'll be $30 an hour for us to consult you on how to fix a MAJOR flaw in our product.

  • gail from maine Level 6 Level 6 (10,090 points)
    Currently Being Moderated
    Jun 22, 2013 8:59 PM (in response to brettmcm)

    Clearly you did not read the pages of suggestions and clean-up steps outlined in this 54 page post....


    Simply doing what you did is not always enough. Do you have lots of text messages with videos attached to them? That's one very large user of "Other".


    I would suggest that, before you malign Apple, you determine if you have things on your phone which are causing this issue. Read through this post and take some of the valuable advice provided. This is the FAQ - use it....





  • Stephen Fleming Level 1 Level 1 (10 points)

    This problem has plagued me for YEARS. My "Other" had grown to 24 gigabytes... making even a 64 GB iPhone feel awfully cramped.  I deleted videos, I deleted most of my music, I deleted iBooks... and I couldn't believe that it was all SMS messages.  Multiple backup-and-restore cycles didn't help. And I just couldn't face adding each app individually to a factory-fresh phone and setting up from scratch.


    I finally fixed it.  It was Voice Memos.




    As has been mentioned in other threads, it seems that every iTunes sync had duplicated each voice memo over and over and over again on my iPhone... more than 40 copies each for some of the older ones.  Didn't show up in Settings / General / Usage / Storage.  Wasn't found by PhoneClean.  I finally downloaded 'ifunbox' (even with the sketchy-sounding name), opened the "Recordings" folder, and was able to manually delete the whole darned thing in one step.  Poof!  "Other" space is down to 2 gigabytes... I don't care what's in there now.


    But my iPhone finally has room to breathe!

  • yiroonyap Level 1 Level 1 (0 points)

    Thats exactly what happened to me.


    Tried everything including restore and re sync and finally foound the voice memos.


    Hope this is useful to someone.  ifunbox.



  • brettmcm Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 24, 2013 9:45 PM (in response to yiroonyap)

    Thank you all for the replies but in fact I have tried every suggestion on every thread I've ever read except for restore without using a backup. I mean what is the point of me paying for the extra space and having iCloud in the first place? That is an unacceptable "fix". I have every right to spew venom, I am a customer who has paid top dollar for a product with a major problem that they have yet to address. However I am now at least hopefully that the posters are right that the iOS 7 will fix it. This problem has plagued me through years and multiple phones. (More reason to be ticked) but I too had some lengthy Voice memos from Dictation and recording lectures. If it is copying those over and over that would explain it. Again their flaw that 10's of thousands of people have dealt with (maybe more?). This is an utter failure on their part.

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 24, 2013 11:43 PM (in response to brettmcm)

    Hi brettmcm,


    Your frustration is understandable and if shooting some venom missiles makes you feel a bit better...what the heck, lt it rip.  Assuming you have tried all the suggestions in this discussion short of restoring as new it does appear you should keep your fingers crossed when iOS 7 is released in the fall. (Restoring as New will no doubt work but I understand your reluctance to employ that step.)


    From your comment it does sound like you have not tried accessing your iPhone's file structure at a deeper level than iTunes allows using iFunbox or DiskAid.  If so, let me offer one more plug for doing so.  If you are using a Mac, iFunbox has recently released a new version for Mac and it is really a quite lovely and user friendly application.  Finding any wayward voice memos will be quite easy to do and deleting them...well who knows what satisfaction that may offer you.  With the new release of iFunbox I would consider it the preferable choice to using the free version of DiskAid.


    If you have made some sizable voice recordings and they are finding safe, but hidden, harbor on your iPhone a dose of iFunbox may be just what the doctor ordered.


    v1.2 for Mac just came out in April of 2013.  You can download it at:



    (You can download the latest version of iFunbox for Windows at this same site.)


    I'm not sure this will make you feel better, but "other" data is also present on Mac computers.  If you click on "About This Mac" under the Apple on the menu bar...then click on "More Info"...then click on "storage", you will see the infamous colored data bar for your Mac.  Right now I have over 72GB of "other" data on one of my laptops.  Yes...SEVENTY TWO GIGA BYTES.  Luckily I have 1 TB of hard drive space.  So in the case of my Mac, that "other" is of no concern.


    It would be nice to have 1 TB of storage on my iPhone.


    If you decide to try iFunbox, let us know how it works for you.


    Mr. Luigi

    Mac mini, OS X Mountain Lion (10.8.3)
  • Tigervision Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 25, 2013 12:10 AM (in response to Mr. Luigi)

    Mr. Lugi.

    I just looked on my Mac. I have 177 GB of other!!! And my HD is only 500 gigs.

    No wonder I am always trying to clear stuff off HD.

    Also my photos say 18.45 EB.  What is EB?


    How the heck do I clear my other on Mac?



  • brettmcm Level 1 Level 1 (0 points)

    Thank you for the suggestion unfortunately I do not have a Mac, but I have tried deleting iM messages, email accounts, the music erase option, I have done total restores before but those also did not work. That's a few years ago decided, hey let's contact apple, but all you can do, for free anyways is to come to these forums and try the multitude of suggestions, which are enormously helpful. It just irritates me that they don't recognize it as a real problem that they should have a company public solution for instead of letting customers try to figure out things amongst themselves. I cannot think of one company that can get away with doing that. Imagine if this was the case with your new car and when you traded it on a new one and that problem transferred with it and the manufacturer offered no solutions. They'd go out of business in a week.

  • SexyAndOhSoWitty Level 3 Level 3 (575 points)
    Currently Being Moderated
    Jun 25, 2013 3:45 AM (in response to brettmcm)


    I was pretty annoyed with this problem, as are you. But would you prefer they not have given the option to sync with iCloud? Then with each new phone you'd have to manually transfer all of your data to it. As with each new car, you have to adjust the mirrors, the seat, choose the color, find the turn signal (nope, that was the wipers). Just because something is not perfect does not mean it is being ignored. Bug reports go straight to Apple engineers, and it turns out they may have fixed the problem. Maybe nobody had filled out a bug report? That is the proper channel to efficiently get a problem solved.

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 25, 2013 11:02 AM (in response to brettmcm)

    Hi brettmcm,


    If you look carefully (in parenthesis) below my link to iFunbox you will see that it will send you to a site that provides the downloads for the latest software for iFunbox for Mac and PC'sSo, if you are up for it you can still use iFunbox on your non-Mac (PC).  I am just one little Italian man, but if it were me, I would give it a try.  The application is actually quite a bit of fun (no pun intended) to use and gives you a view into the inner workings of your iPhone you may find..."fascinating" (to quote Spock from Star Trek ).


    @SexyAndOhSoWitty...which I am sure you are!


    Thank you for your perspective.  We are dealing with a technology that is many times over more complex than that used to send men to the moon.  I am not totally excusing Apple.  I do wish that sometimes one of the moderators would just jump into these super long discussions and offer all of us a morsel of information.  Even something tender and relatively useless such as "We are aware of the issue and our engineers are working very hard on what is a very complex problem."


    I do know that folks have sent in bug reports for this problem and I have to believe they had some impact.  Just sending them the link to this discussion in a feedback report would have been sufficient!

  • Mr. Luigi Level 1 Level 1 (5 points)

    Hi Tigervision,


    I did a little search for your issue and came up with others who had the same problem.  The following post seems to fix the problem as verified by several other posters who tried it and said it worked.  Let me know if it works.  If it doesn't I will remove this post.


    Mr. Luigi




    Yes, go into System Preferences, then Spotlight. There should be two tabs Search Results and Privacy. Select the Privacy tab and click the "+" button and navigate to your Macintosh HD and select it. Adding your hard drive to this list will prevent Spotlight from searching that location. After you've added it simply remove it using the "-" button at the bottom. Allowing your hard drive to be searched again will cause OSX to rebuild your spotlight index (if you click the spotlight icon on your status bar it should say rebuilding the index.. or something along those lines). Wait for it to finish and your HD should fix itself.

  • SexyAndOhSoWitty Level 3 Level 3 (575 points)
    Currently Being Moderated
    Jun 25, 2013 11:21 AM (in response to Mr. Luigi)

    Mr. Luigi,

    I apologize if I came off as confrontational or rude. Please remove my post, as my problem was fixed, but I guess I can't talk about it (other post was removed). I'd prefer not to keep getting emails when others respond to the thread.

  • Mr. Luigi Level 1 Level 1 (5 points)

    Dear SexyAndOhSoWitty,


    I know you said you did not want to receive any more e-mails.  But, I must apologize as I looked at my post and realize that it was poorly written and I was misinterpreted.




    Not that what I think matters.  But, what I was trying to say to you in my post was that I AGREE with everything you have said from your very first post.  This is very complex technology and we should expect problems.  And the last thing, I think, any of us want is for Apple to stop innovating out of fear that something may not work perfectly at first.


    In my opinion, you were not rude or confrontational at all.  I thought you were just telling it like it is and trying to keep everyone focused and on task.


    I am trying to delete that nasty, poorly written second half of my post to you but the edit button has been removed.


    Please forgive.


    Mr. L

1 ... 52 53 54 55 56 ... 78 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (27)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.