HT204291: Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch

Learn about Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch
Monie35
Level 1 (0 points)

Q: can see airplay icon but getting error -15000 after I updated to itunes 11.4

Airplay quit working after I updated itunes to v. 11.04. I can see the airplay icon in both the mini-player and home screen. It shows the device in the listings but when I select it I receive unknown error -15000. All was fine until the upgrade. I'm running Windows 7. Can anyone tell me how to fix this problem? Thanks.

Windows 7

Posted on Jun 23, 2013 4:28 PM

by judysings,Solvedanswer
judysings judysings
Community Specialists
A:

Hi Monie35,

 

The article below may be able to help you with this issue.

Click on the link below to see more details and screenshots. 

I've quoted some helpful highlights for you:

 

 

Troubleshooting AirPlay and AirPlay Mirroring

 

Verify that your AirPlay-enabled devices have the most up-to-date software or firmware.

  • Verify that your iOS device has Wi-Fi turned on. Enable Wi-Fi on your iOS device by going to Settings ]]> Wi-Fi.
  • Verify that all your AirPlay-enabled devices are logged on to the same home Wi-Fi network (check the home network names on your devices to confirm).
  • If trying to AirPlay, or AirPlay mirror, to your Apple TV (2nd or 3rd generation), ensure that AirPlay is enabled on your Apple TV as well. You can enable or disable AirPlay on Apple TV in the AirPlay menu: Settings > AirPlay
  • Check Internet or network connectivity on all affected devices.
  • Temporarily disable firewalls (both network and local) and security software. Security software and firewalls may block ports that AirPlay uses to stream content. You can often resolve issues with security software by updating, correctly configuring, or uninstalling security software.

 

 

 

 

I hope this information helps ....

Have a great day!

 

- Judy

Posted on Jun 25, 2013 11:46 AM

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Monie35

Q: can see airplay icon but getting error -15000 after I updated to itunes 11.4

  • All replies
  • Helpful answers

  • by judysings,Solvedanswer

    judysings judysings Jun 25, 2013 11:46 AM in response to Monie35
    Community Specialists
    Jun 25, 2013 11:46 AM in response to Monie35

    Hi Monie35,

     

    The article below may be able to help you with this issue.

    Click on the link below to see more details and screenshots. 

    I've quoted some helpful highlights for you:

     

     

    Troubleshooting AirPlay and AirPlay Mirroring

     

    Verify that your AirPlay-enabled devices have the most up-to-date software or firmware.

    • Verify that your iOS device has Wi-Fi turned on. Enable Wi-Fi on your iOS device by going to Settings ]]> Wi-Fi.
    • Verify that all your AirPlay-enabled devices are logged on to the same home Wi-Fi network (check the home network names on your devices to confirm).
    • If trying to AirPlay, or AirPlay mirror, to your Apple TV (2nd or 3rd generation), ensure that AirPlay is enabled on your Apple TV as well. You can enable or disable AirPlay on Apple TV in the AirPlay menu: Settings > AirPlay
    • Check Internet or network connectivity on all affected devices.
    • Temporarily disable firewalls (both network and local) and security software. Security software and firewalls may block ports that AirPlay uses to stream content. You can often resolve issues with security software by updating, correctly configuring, or uninstalling security software.

     

     

     

     

    I hope this information helps ....

    Have a great day!

     

    - Judy

  • by Monie35,

    Monie35 Monie35 Jul 5, 2013 4:18 PM in response to judysings
    Level 1 (0 points)
    Jul 5, 2013 4:18 PM in response to judysings

    Thanks Judy!

     

    Enjoying Airplay again!

  • by judysings,

    judysings judysings Jul 8, 2013 2:03 PM in response to Monie35
    Community Specialists
    Jul 8, 2013 2:03 PM in response to Monie35

    Hi Monie35,

     

    I'm happy to hear that all is well!

    I love all of the new content with the recent update.

     

    Enjoy!

     

    - Judy