7 Replies Latest reply: Jun 25, 2013 3:40 PM by S7U
S7U Level 1 Level 1 (0 points)

Dear all,


Silly me... I`ve updated as suggested by AppleStore the Airpot Utility and then my bluetooth module disappeared after causing problems of loosing connection, restarting the machine... I`ve done so far ALL I COULD... Nothing seems to help... I have no bluetooth connection at all to connect magic mouse, keyboard, trackpad... PLEASE DO HELP! thank you!

iMac, OS X Mountain Lion (10.8.4)
  • 1.
    allen a Community Specialists Community Specialists (2,750 points)

    Hello S7U,



    The following article should be helpful in getting your bluetooth experiecnce smoothed out.


    Troubleshooting wireless mouse and keyboard issues






  • 2. Re: bluetooth not available
    S7U Level 1 Level 1 (0 points)

    cheers allen... tks for getting back... actually this was one of the firsts i've read... bluethooth dissapeared completly... so... i'm miserable and sure that it has disappeared after updating airport... at system report it appears no information found... ;[ tks again...

  • 3.
    allen a Community Specialists Community Specialists (2,750 points)

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action.

  • 4. Re: bluetooth not available
    RichardWarren55 Level 1 Level 1 (5 points)

    This immediately makes me think of two things:


    1) I would first attempt an SMC reset on this iMac, which can easily be done by following the directions on the following link.


    2) There is an issue with the physical bluetooth module. If this is the case, I would recommend contacting an Apple Retail Store or Apple Authorized Service Provider for some deeper hardware investigation.


    You can also attempt to run an Apple Hardware Test to check if there are any clearly evident hardware failures before contacting the stores.


    As Allen A already mentioned, I would use the Contact Apple Support link to get in contact with an Advisor if none of this provides a proper resolution.

  • 5. Re: bluetooth not available
    RichardWarren55 Level 1 Level 1 (5 points)

    Here is the link for the SMC reset: http://support.apple.com/kb/ht3964

  • 6. Re: bluetooth not available
    S7U Level 1 Level 1 (0 points)

    Cheers Allen, I tried that... No help... According to apple I've done all I could... BUT send it to be fixed at a Apple Service Shop which in Brazil, in my oppinion, is handled by people which main interest is make huge amounts of money with out never ever open a dictionary in their lives to see the meaning of CARE and SUPPORT... If you know what I mean... It's like, as they are only few, at least in Rio, "they got the power" sad... really sad... I've just chat with Apple and share my oppinion that being submitted to online test doesn't mean "being a specialist" whatsoever... That's life... Cheers for the support...


    All the best...

  • 7. Re: bluetooth not available
    S7U Level 1 Level 1 (0 points)

    Hello Richard, thanks for your help.... I've just contacted them, thanks...


    As per your point number 1) ... I've done it at least 3 times... Among other possible solutions...


    The Hardware test, also... According to Apple, believe it or not, Bluetooth Hardware is not considered "priority" therefore, it is not cover by the test, the standard and the extended one... So, I wonder... HOW CAN BLUETOOTH NOT BEING PRIORITY if without it you don't access anything with magic mouse, track, keyboard... And as I did, needed to FIRST rush to by wired keyboard/mouse and then... Try all resetting, checking, blahs and blahs...


    My one million dollar question is just... Why it happened immediately as updating AirPort (I know AirPort has, allegedely, nothing to do with it BTW)....


    The thing is... An iMac in Brazil, simplest model, costs around 4 thousand USD... And the minimum a service shop ask, because all they say all the time is "logical board to be changed" as in PC they say "format disk" if you kjnow what I mean...is around 1,4 thousand USD... So... I had my iMac bought Jan 2012 and now it is already giving me the creeps?


    believe me all, i make a living of my imac and i take care of its health more accurately than mine own...


    That pretty much *****, SAD!


    Thank you all for your support.


    Cheers from Copacabana!