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bluetooth not available

254 Views 7 Replies Latest reply: Jun 25, 2013 3:40 PM by S7U RSS
S7U Calculating status...
Currently Being Moderated
Jun 19, 2013 3:38 PM

Dear all,

 

Silly me... I`ve updated as suggested by AppleStore the Airpot Utility and then my bluetooth module disappeared after causing problems of loosing connection, restarting the machine... I`ve done so far ALL I COULD... Nothing seems to help... I have no bluetooth connection at all to connect magic mouse, keyboard, trackpad... PLEASE DO HELP! thank you!

iMac, OS X Mountain Lion (10.8.4)
  • allen a Community Specialists Community Specialists (2,450 points)
    Currently Being Moderated
    Jun 21, 2013 2:13 PM (in response to S7U)

    Hello S7U,

     

     

    The following article should be helpful in getting your bluetooth experiecnce smoothed out.

     

    Troubleshooting wireless mouse and keyboard issues

    http://support.apple.com/kb/TS3048

     

     

    Cheers,

    Allen

  • allen a Community Specialists Community Specialists (2,450 points)
    Currently Being Moderated
    Jun 25, 2013 1:33 PM (in response to S7U)

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action.

  • RichardWarren55 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 25, 2013 3:19 PM (in response to S7U)

    This immediately makes me think of two things:

     

    1) I would first attempt an SMC reset on this iMac, which can easily be done by following the directions on the following link.

     

    2) There is an issue with the physical bluetooth module. If this is the case, I would recommend contacting an Apple Retail Store or Apple Authorized Service Provider for some deeper hardware investigation.

     

    You can also attempt to run an Apple Hardware Test to check if there are any clearly evident hardware failures before contacting the stores.

     

    As Allen A already mentioned, I would use the Contact Apple Support link to get in contact with an Advisor if none of this provides a proper resolution.

  • RichardWarren55 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 25, 2013 3:20 PM (in response to RichardWarren55)

    Here is the link for the SMC reset: http://support.apple.com/kb/ht3964

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