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My screen flickers in Photoshop on my 2013 Macbook Air.

13906 Views 109 Replies Latest reply: Sep 11, 2013 4:00 PM by staringispolite RSS Branched to a new discussion.
  • mauinate85 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 26, 2013 11:17 AM (in response to GSVAI)

    Yeah the apple store on maui (Mac Net) very rudely told me it was an adobe issue and that apple never makes these types or errors (LOL, what an idiot). they also refused my return because of this "adobe issue". I do know the ONLY time i have ever seen a screen flicker like this is with a) a bad GPU b) a bad driver or c) a bad video cable (not possible on mba).

     

     

    What shall we do? I could upgrade to mavericks however would rather wait....but i need photoshop. THANKS SO MUCH FOR THE REPLIES HERE APPLE!

  • mauinate85 Level 1 Level 1 (0 points)

    I also would like to add I have a 2013 mac mini running 10.8.4 and i have zero issues....it has to be a mac issue with either the driver or the GPU otherwise it would be messing up on all devices running 10.8.4 (chances are)........has anyone called phone support?

  • plasticsdude Level 1 Level 1 (0 points)

    I have this same problem with Adobe Photoshop CC - the newest version. The whole screen gliches out when using a big brush. Haven't noticed this in any other program so I am thinking its a problem with photoshop.

     

    Has anyone that experienced this tried this on a replacement model to see if it continues?

  • mikepemulis Level 1 Level 1 (0 points)

    Great, so Apple is blaming Adobe and vice versa. Maybe we really will have to wait until Mavericks is released to the public.

  • GSVAI Level 1 Level 1 (0 points)

    Linc, if you are an Apple staff member could you please explain what the Apple answer to this problem is. Please do not just send us to the phone support staff or refer to warranty. Phone support differs from technician to technician. Most would send us to Adobe when Adobe says the problem is on Apples part.

     

    The technicians need to be "calibrated" to have a common response.

     

    I refer you to this the following discussion where an Adobe staff member explains where the problem is: http://forums.adobe.com/message/5454363#5454363

     

    From Adobe:

    "Because we haven't seen the problem, and don't have any of the affected machines.

    Apple needs to know which machines are affected, and possibly test those machines.

     

    Apple does have known bugs with their cursor handling, especially in 10.8.x - but usually that just causes the cursor to disappear, and it happens in all applications.

     

    My guess is that in this case there is a certain revision of the GPU or driver code that has this problem, and it does not affect all machines (otherwise we would have seen it ourselves).

     

     

    But we cannot solve these video driver issues - as we do not have the source code to Apple's video drivers.  Only Apple can debug their video drivers (or pass it on to the GPU maker)

     

    I know it's easy to blame Adobe because the Apple bug shows up in Adobe software.

    But Adobe is not Apple, and Adobe cannot solve all of Apple's problems.

    Adobe relies on Apple's OS code working correctly, much like your car relies on a decent road to run on.  And you don't call Honda to fix potholes."

     

    So, could you please talk to each other and take responsibility to resolve it quickly. Clearly, I have no interest to "upgrade" to Maverick...#1 because it's Beta, and #2 I don't want new problems.

     

    Thank you

  • staringispolite Level 1 Level 1 (0 points)

    Adding my voice to the mix. Just got a 13" MBA, and used Migration Assistant to migrate from a 2009 MBP. Same OS version on both, as I updated both before migrating.

     

    The same exact Photoshop (CS4) that works on the MBP causes crazy ghosting and flickering on the MBA. Here's hoping we get a resolution.

  • mauinate85 Level 1 Level 1 (0 points)

    Sorry guys but this is no doubt an issue with the new GPU used in the MBA. It is either a straight hardware issue or is a driver issue. Either way we are in for a long ride as apple is pointing the finger at adobe. I have now tried CS6 on 6 different mac computers all with 10.8.4 and the MBA is the ONLY one with issues. If this was an adobe issue other machines would have issues. I myself am a driver developer (build linux drivers) and i know for a fact this is an apple issue. If you can take back your computers and wait for a couple months while apple works through glitches. This is a prime example of todays technology companies rushing production and making us be the beta tester. The fact apple did not test the 2013 MBA with one of the most popular widly used apps (photoshop) proves my point here....or they did test it and negligently released it to a unknowing public.

  • Sergetb Level 1 Level 1 (0 points)

    Got the same problem too(

    MBA 2013 13" 256 SSD

     

    Here i recorded video:

    https://www.dropbox.com/s/7bdy2qr4lm9py11/IMG_2355.MOV

  • NamedAngel Level 1 Level 1 (0 points)

    Is there another fix for those of us who aren't really interested in updating our OS to developer versions of Mavericks. I don't really want a beta OS creating other problems for a machine that's stupendous -- aside from this ridiculous flickering problem.

  • moo360 Level 1 Level 1 (0 points)

    I also have this flickering problem with photoshop on a 2013 macbook air 1.7ghz 256  8 gig ram.  Photoshop CC -> pick a brush -> make it larger than 100px -> mad flicker.  Doesn't happen in any other application so It's probably an adobe issue and they're just trying to blame apple.

     

    Having said that, my wifi issues with the 2013 air are getting progressively worse.  Might be time to get a refund unless they announce they can fix it sometime soon.

  • mauinate85 Level 1 Level 1 (0 points)

    Highly doubt it is an adobe issue as other machines with the same OS would be effected. Adobe has zero control over how OSX renders graphics or uses drivers. Additionally i had a apple support guy tell me "it is probably a driver issue, sounds like it" yesterday. CALL APPLE AND COMPLAIN.

  • moo360 Level 1 Level 1 (0 points)

    Well it just seems strange that it only occurs in Photoshop CC.  Photoshop CS6 is fine, as is Illustrator CC.

  • staringispolite Level 1 Level 1 (0 points)

    To be clear, this absolutely happens to me in Photoshop CS6 and Photoshop CS4. I have a brand new Macbook Air 13" running 10.8.4, all software updates, 1.7Ghz i7, 8Gb RAM, 512HDD

  • moo360 Level 1 Level 1 (0 points)

    Actually yeah I've just managed to get it to occur in CS6 too.

     

    Hopefully this can just be patched.

     

    The wifi issue, not so sure about that

  • stumbleone Level 2 Level 2 (170 points)

    FWIW, absolutely no problem for me.  New MBA 6.2, 256 GB, 1.3 GHz i5, 4 GB memory,10.8.4, Photoshop CS3.  Absolutely can't reproduce the problem with 300 px brushes or any other tools.  (For that matter, I can't reproduce the current WiFi problems or anything else.)

     

    Would be curious as to how I can go about duplicating the problem.  Or is there some unique manufacturing date or lot number or whatever that I could check to see why my machine differs?

     

    If it's some fatal design fault on the part of Apple or Adobe, how can my MBA not exhibit the symptoms?

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