4 Replies Latest reply: Oct 26, 2013 4:29 AM by Petter Vitestam
Rocsta13 Level 1 Level 1 (0 points)

Hi there

 

When I switch my mac on it connects to the internet automatically at first. Roughly five minutes later the Wifi stops working and I have to go into diagnostics to run the assistance tool. It shows that the ISP has failed - I click continue, continue, continue and then it says that it all appears to be working correctly.

 

This whole process then repeats itself every 5 minutes. Hugle frustrating

 

Am hoping that you all will be able to assist me?

 

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MacBook Air
  • 1.
    sheila_m. Community Specialists Community Specialists (3,245 points)

    Hello Rocsta13,

     

    I can definitely see how it would get frustrating to have to go through Wi-Fi diagnostics ever five minutes.  I found an article with steps you can take when you have network issues like this. 

     

    I recommend following the solutions under the sections titled "Symptom: The network connection drops unexpectedly" and "Symptom: After restarting or waking from sleep, my computer might not connect to the Internet"  in the following article:

     

    Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6

    http://support.apple.com/kb/HT4628

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.

  • 2. Re: Network status shows ISP failed
    Rocsta13 Level 1 Level 1 (0 points)

    Thanks for the help here Sheila, seems to be working for now. Will let you know if this changes.

     

    Does Apple have an online chat facility to deal with queries like Amazon has?

  • 3.
    sheila_m. Community Specialists Community Specialists (3,245 points)

    Hi Rocsta13,

     

    The chat support option depends on the specific issue and availability at the time.  You can check the available support resources at  https://expresslane.apple.com/GetproductgroupList.action

     

    All the best,

     

    Sheila M.

  • 4. Re: Network status shows ISP failed
    Petter Vitestam Level 1 Level 1 (10 points)

    I am having this exact issue with my iMac 21,5", totally ruins streaming and gaming. It's not as frequent as every 5 minutes but it is persistent. I can get back the internet access by turning wifi on and off, or by launching Network Diagnostics in which case it usually fixes itself after a couple of seconds, and sometimes I have to go through the steps described by Rocsta13.

     

    I've tried the solutions linked to by Sheila M. but to no avail. I've also tried creating a new location, and adding new DNS servers. I am on a wifi network which other people use as well but I seem to be the only one with this problem. Could it be a ISP or router problem or something to do with my mac?