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Just got back from apple store to have them help fix safari and it is STILL crashing.

281 Views 6 Replies Latest reply: Jun 27, 2013 5:00 PM by Linc Davis RSS
jwoodward888 Calculating status...
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Jun 27, 2013 3:01 PM

Like the title says,

 

Just got back from apple store to help them fix safari and it is still crashing.  We tried everything from deleting p.list files, emptied the cache, all that.  In the end we just ended up reinstalling Mountain Lion.  I get it home and Safari continues to crash.  How is this possible?  With a fresh install of Mountain Lion all of the previous issues should be eliminated.  I have not even started migrating folders from my back up yet.  Nor can I used another browser on this computer becasue safari won't open long enough for me to get to any web site to download it.  What is going on here and what can I do to fix it?  Any advice or insight would be greatly apprecitated.

Mac mini, OS X Mountain Lion (10.8.3)
  • Carolyn Samit Level 10 Level 10 (84,490 points)

    Try troubleshooting plugins in and extensions.

     

    See if you can do this before Safari crashes.

     

     

    From your Safari menu bar click Safari > Preferences then select the Security tab.

     

    Deselect:  Allow all other plug-ins. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.

     

    If it's not a plug-in issue, select the Extensions tab. If there are any extensions installed, turn that OFF, quit and relaunch Safari to test.  If that made a difference, uninstall one at a time, quit and relaunch Safari until you find the culprit.  

     

     

    If you can't test the plugins and extensions before Safari crashes, the next time Safari crashes, copy and paste the entire crash report in your Reply.

     

    Might be best to not migrate any files at all until this is fixed.

     

     

     

     

    message edited by:  cs

  • andyBall_uk Level 6 Level 6 (17,715 points)

    did they erase the drive & then install Mountain Lion ?

  • Carolyn Samit Level 10 Level 10 (84,490 points)
    OS Version:      Mac OS X 10.8.3 (12D78)   < from the crash report

     

     

    The report indicates OS X 10.8.3 is installed.

     

    Update your system sofware by installing the OS X Mountain Lion Update v10.8.4 (Combo)

     

    That will update Safari as well.

     

    Then restart your Mac and try Safari.

     

     

     

     

    message edited by:  cs

  • Linc Davis Level 10 Level 10 (108,150 points)

    This crash seems to be caused by a bug in iCloud. The only workaround that I know of at the moment is to disable Safari synchronization in the iCloud preference pane. Sync bookmarks with iOS devices in iTunes instead. You may also need to do as follows.

    Back up all data.

      

    Triple-click the text on the line below to the clipboard, then copy it to the Clipboard (command-C):

     

    ~/Library/Safari/Bookmarks.plist

     

    Quit Safari. Disable Safari synchronization in iCloud, if applicable.

     

    Select

     

    Go Go to Folder

      

    from the Finder menu bar. Paste into the text box that opens (command-V), then press return.

     

    A folder window should open with a file named "Bookmarks.plist" selected. Move the selected file to the Desktop, leaving the folder open.

     

    Relaunch Safari. It will open with the default set of bookmarks. Delete them all. Select

     

    File Import Bookmarks

      

    from the Safari menu bar. Import from the bookmarks file you moved to the Desktop. Arrange the bookmarks as you wish.

     

    Re-enable synchronization if you disabled it. If Safari now performs normally, you can delete the old bookmarks file. Otherwise, quit Safari again and put back the file you moved, replacing the newer one with the same name. Close the Finder window and post again.

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