TS3742: OS X: About kernel panics

Learn about OS X: About kernel panics
wendy king
Level 1 (0 points)

Q: how do i fix kernal panic ?

My sons iMac Pro has a problem with kernal panic. I have tried everything within my capabilites of updating the system, but it is going very slow. How do we get rid of "kernal panic"

Wendy

MacBook Pro, Mac OS X (10.7.5)

Posted on Jun 27, 2013 11:04 PM

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wendy king

Q: how do i fix kernal panic ?

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  • by Kappy,

    Kappy Kappy Jun 27, 2013 11:08 PM in response to wendy king
    Level 10 (270,391 points)
    Desktops
    Jun 27, 2013 11:08 PM in response to wendy king

    Visit The XLab FAQs and read the FAQ on diagnosing kernel panics. Also, see OS X- How to log a kernel panic, then post a panic log so we can take a look.

     

    What model of iMac do you have, and did it come with Lion pre-installed?

  • by wendy king,

    wendy king wendy king Jun 27, 2013 11:17 PM in response to Kappy
    Level 1 (0 points)
    Jun 27, 2013 11:17 PM in response to Kappy

    I had a quick look at the links, and it is way out my limits of solving.

     

    MacBook Pro

    13-inch, Late 2011

    4GB 1333 Mhz DDR3

    Intel HD Graphics 3000 384 MB

    Mac OS X lion 10.7.5 (11G63)

     

    and yes was pre-installed.

     

    I am using my iMac to try and find out what we need to do.

    Thanks

    Wendy

  • by Kappy,

    Kappy Kappy Jun 27, 2013 11:24 PM in response to wendy king
    Level 10 (270,391 points)
    Desktops
    Jun 27, 2013 11:24 PM in response to wendy king

    I directed you to the first step. Post a panic log. Until then we can't do a thing for you except suggest he erase the hard drive and reinstall from scratch. That will only be useful if it's not a hardware problem. Perhaps your son could post instead. And, you might tell us exactly what:

     

    [you] have tried everything within my capabilites of updating the system ...

     

    consisted of.

     

    How frequently are the panics occurring? What is he running when the panics occur?

  • by wendy king,

    wendy king wendy king Jun 27, 2013 11:39 PM in response to wendy king
    Level 1 (0 points)
    Jun 27, 2013 11:39 PM in response to wendy king

    Thanks for you help. I think we will take it back to Harvey Norman and send it off for repairs as it is still in warranty.

    Wendy