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TS4379: iCloud: Troubleshooting iCloud Photo Sharing and Shared Photo Streams

Learn about iCloud: Troubleshooting iCloud Photo Sharing and Shared Photo Streams

TS4379 Updated my email address in iTunes = Lost all Shared Photo Streams

127 Views 2 Replies Latest reply: Jun 29, 2013 10:00 AM by happyrobot RSS
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Jun 29, 2013 9:11 AM

Good afternoon.

I needed to update the email address/username I have in iTunes. I did that and it seemed to go through fine after I verified the new email address and re-logged in to my phone, ipad, and Mac.


The only issue seems to be the Shared Photo Streams - which have all vanished.

I went in to my phone and ticked the 'Photo Stream' on/off button under the iCloud section in Settings. I had a friend re-add me to her folder and it showed up.


But what didn't happen is that any folders that *I* shared have vanished off my devices.

Let's call this "Photos by Me".

That folder is not on my phone/iPad anymore.


If I check my wife's phone, she still has "Photos by Me", but the owner is my name, but with the old email address.

Is this folder now orpahned and on it's own?

Why did I lose those folders when I changed my email address?



(if someone from Apple reads this (Hi!) the process to change your email address and then have to update multiple accounts on various devices is a bit kluge)

(seems like someone at Apple missed the Relational Databases 101 class)



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