5 Replies Latest reply: Jul 8, 2013 11:41 AM by BlaqueKey
BlaqueKey Level 1 Level 1 (0 points)

Havinig a lot of problems with my MacBook since I've upgraded to the Mac OS X Mountain Lion program. Can someone tell me if it's possible to reset my computer back to factory settings?


OS X Mountain Lion (10.8), Firevault
  • 1. Re: If you've installed the Mac OS X Mountain Lion and want to restore your MacBook to factory settings, what do you do?
    Kappy Level 10 Level 10 (226,765 points)

    Follow these instructions step by step to prepare a Mac for sale:

     

    Step One - Back up your data:

     

           A. If you have any Virtual PCs shut them down. They cannot be in their "fast saved" state. They must be shut down from inside Windows.

           B. Clone to an external drive using using Carbon Copy Cloner.

     

              1. Open Carbon Copy Cloner.

              2. Select the Source volume from the Select a source drop down menu on the left side.

              3. Select the Destination volume from the Select a destination drop down menu on the right

                  side.

              4. Click on the Clone button. If you are prompted about creating a clone of the Recovery HD be

                  sure to opt for that.

     

                   Destination means a freshly erased external backup drive. Source means the internal

                   startup drive.

     

    Step Two - Prepare the machine for the new buyer:

     

              1. De-authorize the computer in iTunes! De-authorize both iTunes and Audible accounts.

              2, Remove any Open Firmware passwords or Firmware passwords.

              3. Turn the brightness full up and volume nearly so.

              4. Turn off File Vault, if enabled.

              5. Disable iCloud, if enabled: See.What to do with iCloud before selling your computer

     

    Step Three - Install a fresh OS:

     

         A. Snow Leopard and earlier versions of OS X

     

              1. Insert the original OS X install CD/DVD that came with your computer.

              2. Restart the computer while holding down the C key to boot from the CD/DVD.

              3. Select Disk Utility from the Utilities menu; repartition and reformat the internal hard drive.

                  Optionally, click on the Security button and set the Zero Data option to one-pass.

              4. Install OS X.

              5. Upon completion DO NOT restart the computer.

              6. Shutdown the computer.

     

         B. Lion and Mountain Lion (if pre-installed on the computer at purchase*)

     

             Note: You will need an active Internet connection. I suggest using Ethernet if possible because

                       it is three times faster than wireless.

     

              1. Restart the computer while holding down the COMMAND and R keys until the Mac OS X

                  Utilities window appears.

              2. Select Disk Utility from the Mac OS X Utilities window and click on the Continue button.

              3. After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click

                  on the Erase tab in the DU main window.

              4. Set the format type to Mac OS Extended (Journaled.) Optionally, click on the Security button

                  and set the Zero Data option to one-pass.

              5. Click on the Erase button and wait until the process has completed.

              6. Quit DU and return to the Mac OS X Utilities window.

              7. Select Reinstall Lion/Mountain Lion and click on the Install button.

              8. Upon completion shutdown the computer.

     

    *If your computer came with Lion or Mountain Lion pre-installed then you are entitled to transfer your license once. If you purchased Lion or Mountain Lion from the App Store then you cannot transfer your license to another party. In the case of the latter you should install the original version of OS X that came with your computer. You need to repartition the hard drive as well as reformat it; this will assure that the Recovery HD partition is removed. See Step Three above. You may verify these requirements by reviewing your OS X Software License.

  • 3. Re: If you've installed the Mac OS X Mountain Lion and want to restore your MacBook to factory settings, what do you do?
    BlaqueKey Level 1 Level 1 (0 points)

    Thanks everyone for the helpful tips. I was able to reset my computer to factory settings (I think). One last question, when your settings are back to factory settings, that means none of your old information should be in the system right? Well I followed the steps provided to me and I set up my admin account etc. I went in to Safari to start working on adding useful websites to my bookmark bar when all of my previous bookmarks were still there; every single one. Is this possible?

  • 4. Re: If you've installed the Mac OS X Mountain Lion and want to restore your MacBook to factory settings, what do you do?
    commodore128 Level 1 Level 1 (80 points)

    It is possible! The restore feature only replaces system files unless you wipe the internal hard drive. Is the system running better? If not, we might need to wipe the hard drive.

  • 5. Re: If you've installed the Mac OS X Mountain Lion and want to restore your MacBook to factory settings, what do you do?
    BlaqueKey Level 1 Level 1 (0 points)

    When I went into Disk Utility to see if I could repair my DVD player, under disk 1 it showed a few things:

    Loading Virtual Address Table, Loading segment Usage Table, Loading Metadata superblock, Logical Volume B-Trees, and Block Accounting. It will not let me repair disk. What can I do to wipe the hard drive?